Potomac, MD

System Check: Performed a comprehensive visual inspection of the furnace unit and thermostat. Safety Inspection: Tested safety controls, including high-limit and flame sensors. Combustion: Checked combustion blower and gas valve for proper operation. Cleaning: Cleaned the burner assembly and ignition system. Airflow: Inspected and cleaned/replaced the air filter. Electrical: Inspected all electrical connections, tightened loose terminals, and measured voltage and amperage. Exhaust: Checked exhaust vent pipe for proper operation and leaks. Blower: Tested blower motor and cleaned blower fan. Customer should think about washing the blower wheel... System operations are operating properly at this time.

Proposal for whole house water heater

Arrived on site for a customer who would like their vanity replaced. While onsite, the customer showed me a few areas of concern: Vanity: The vanity the customer wants replaced is cracked. Upon inspection, I found that the bottom of the sink cannot be removed separately, so the entire vanity unit will need to be replaced. Toilet: The customer also wants to replace the existing toilet with a smart TOTO toilet. I informed the customer that an electrical outlet will need to be installed in order for the smart toilet to function properly. Shower (2nd Floor): The customer reported a dripping shower. I attempted to remove the cartridge to identify the issue, but due to its age, I was Unable to extract it. I recommended that our Comfort Adviser visit to provide a complete quote for all the requested work. Thank you for choosing Vito!

Examined area of concern by customer. Customer has new filtration system for undersink in kitchen. Inspected system and paperwork. Formulated investment option for customer approval. Customer authorized installation. Shutdown water supply and began removing components of existing filtration system. Mounted new system. Ran water tubing and mounted spout to countertop. Secured tubing to system and spout. Inserted cartridges and tied in water supply fully. Repressured water supply and bled air from cartridges. Allowed to continue bleeding to remove carbon fibers in system. After exuberant amount of time, shutdown system and allowed to settle. Flushed again for minimal time and system is ready to use. Inspected undersink and there are no leaks present on any connection points. Thank you for choosing ito! 30day warranty on installation only NO WARRANTY ON CUSTOMER SUPPLIED PRODUCTS

Arrived on site and met customer she led me to the back where I connected her hose to her neighbors hose bib and then back to her hose bib went inside and turned off the main valves so no water would start to leak from the coupling and aired out the system starting from upstairs. Thank you for checking vito

Arrived on site for a customer reporting sewage coming out of the toilet. The nanny guided me to the basement, where I observed water all over the floor. Upon further inspection of the bathroom, I noted sewage backup from both the toilet and the shower. Followed the trail of water into the utility room and found sewage and a significant amount of feces coming from the floor drain, confirming a mainline blockage. I spoke with the homeowner and explained the situation. I provided the option to snake the line through an accessible cleanout—in this case, the floor drain—which the customer approved. Work Performed: Set up snaking equipment in the basement. The line was full. Snaked a total of two cables (35 ft). Water began to drain. Worked the area further, then checked the toilet and shower—no standing water remained. Ran the shower and lavatory to test the drain flow. Pulled the cables back and found wipes at the end. Cleaned the snake head and cables. Snaked again, this time u

Arrived on site and met with customer he showed me to a couple of his faucets which were either hard to turn or leaked at the top. Told him best option would be to replace them with new faucets since they're old and gave a estimate on that. Also gave a estimate on his leaking hose bib to replace it with a new one. Flushed water heater into sump pump pit to test if it works and it does. Looked around the rest of the house and everything looked fine. Thank you for choosing vito

Visual inspection of the units. Checked and calibrated thermostat. Cleaned air filter. Check for proper airflow. Inspected all electrical components and connections. Tested safety controls and limited switches. Checked heat exchange for crack or damage. Inspected burners ( clean) Checked flue and vent piping for obstructions. Recommendation: For the furnace I recommend the customer to clean the blower wheel and to install the surge protector which is to protect your system from damaging over voltage events or spikes.

Examined areas of concern by customer. Outside Woodford Sillcocks are malfunctioning. On back of home, sillcock has no vacuum breaker. Tightened handle to stop visible leak. Inspected sillcock on front of home and, when engaged, leaks come from everywhere. Appears piping comes up into dining room wall and exits home to sillcock in dining room wall. Removed vacuum breaker and secured to sillcock on back of home today. Backside sillcock is working with no leaks. Spoke to customer regardIng having Comfort Advisor come onsite and propose replacement. Customer has power washing company coming tomorrow and will operate from back sillcock and revisit front sillcock when ready. Entered home and removed existing showerhead and installed new customer supplied showerhead per manufacturer specifications. Tested for proper functionality and found no leaks. Thank you for choosing Vito! No warranty on today’s visit

Went to look at how to vent a dryer. There is no way to vent to the outdoors. Commercial strip mall. I recommended to go to Home Depot and buy a Dryer vent lint trap kit

With this option, we will remove existing aged AMS round toilet and install new Toto 1pc Elongated toilet per manufacturer specifications. Installation will include 1yr Worries-Free warranty for the first year of manufacturer’s warranty. This excludes normal servicing. Thank you for choosing Vito! Examined area of concern by customer. Installing new Toto 1pc toilet in master bedroom bathroom today. Recovered water from existing toilet with wetvac. Removed toilet from flange and wrapped in contractor bag to prevent any damage to home while transporting out of home. Cleaned work area. Once materials arrived, transported new toilet in box into home and upstairs to work area. Removed new toilet from box and staged in area. Placed old toilet in bag into box and transferred to truck outside. Returned inside and set new wax seal. Set and secured new Toto 1pc toilet to flange. Once secured, I can see the inconsistencies in rock tiling on floor. Ran bead of clear rubber silicone for cosmetic p

Provided estimate for repairs needed on a toilet in a vacuum system

Proposals for water service repair and replacement

Proposal for sewer line repair

Inspected area near sewage drain for a leak and see it’s from a water line in ceiling. Need to get permission from tenant above to cut open the drywall for repairs that need made trying to get the contact information. Please email them for the next appointment on

Based on the troubleshooting, I noticed that the system was low on refrigerant with the pressure of 252/90 psi. The causes can be a leak. I added one full pro charge R410A and one pound of R410A refrigerant. The addition of refrigerant to a sealed system is only a temporary solution unless the underlying leak is repaired. The UV dye added with the Pro Charge can be used to pinpoint the exact location of the leak if the issue recurs. A more comprehensive leak repair may be necessary in the future. Since R-410A is being phased out, it is important to address leaks to avoid more frequent and costly recharges. After adding refrigerant, I monitor the system for about 30 minutes and that works fine with a sub cooling of 9.6 . Pro charge ( R410A) and R410A refrigerant

Arrived on site, knocked on customer’s door, waited for customer to answer. Advise the customer that I’m here to change out the toilet that’s located in the powder room. Upon entry I advise the customer That the new toilet is possibly located in the garage per my notes. Unfortunately toilet was not located in garage. It was at the shop. while waiting for the new toilet to arrive I took out the existing toilet. Waited about 20 to 30 minutes for the new toilet arrive wants a new toilet unboxed a new toilet assembled the new toilet and install a new toilet along with a new wax ring. Bolted down the new toilet and tested for leak. No leak occurred clean up work area and left job site. Thanks for choosing vito 🙂

Arrived. Customer has new RO Filtration system to be installed under kitchen sink. Inspected area and briefed through installation instructions. With current drainage undersink, modifications will have to be made to drainline to accommodate discharge prior to trap. Made customer aware. Customer would like to reuse existing spout on sink. Spout doesn’t go with new system. New system comes with spout. Disposal unit will require removal to enable installation. Spoke to customer about history of area and area has been rebuilt since flooding onsite. Customer noticed moisture under island sink. Inspected undersink and tightened faucet supply hose and tightened angle stop to cpvc piping. Wiped area clean and viewed no further water producing. Presented a more accomodatable filtration system for area and proposed to customer. Customer is going to research return of existing new system and contact us with decision. Formulated options and emailed to customer today. Thank you for choosing Vito!

Examined area of concern by customer. Customer has been experiencing moist sections of wall going from dining room wall/stairwell wall and going up to bedroom wall on next floor. Went to next floor up and viewed humidity marks on walls in top floor bathroom. Marks are unrelated to moisture in walls below. With customer permission, laid dropcloth and began leak search through plastered walls in bedroom and then through wet drywall behind plaster layer. Identified leak on 1/2in copper dedicated recirculating line return. Laid additional dropcloth over stairs and began removing additional plastered wall section to further expose piping. Stopped once I got to solid piping. Unwrapped insulation and removed coat hanger wire from around copper pipes in wall. This is an aged process to stabilize pipes that, over time, has proved detrimental for copper pipes by increasing electrolysis in pipes and eating through firewalls in copper pipes. Measured and cut new piping. Set approximately 40in of p

Arrived on site for a slow-draining shower. The customer showed me the area of concern and explained that by the time they finish taking a shower, the water fills up like a bathtub. I ran water and observed that the shower began to fill up and was draining very slowly. I presented the customer with an investment option to snake the drain, and they agreed. Removed the shower plate and ran a snake down the drain. Within the first 3 feet, the water began to drain. Pulled the cable back and found a wad of hair. With water running, the shower backed up again. I ran the machine again and pulled back more hair. Repeated the process several more times to ensure there was no additional hair in the line. After running water for 10 minutes, no further backups occurred. Cleaned up the area and all work-related materials. Thank you for choosing Vito! Customer is to be billed

Reason for Callback: sewage backed up again. Per anthony we wont charge to clear the line again but will charge to run the camera to see what is going on.

Examined area of concern by customer. Customer would like poolhouse toilet reset today and customer would like estimate to replace master bedroom bathroom toilet with exact model that is in powder room on main floor. Documented model number and forwarded information for accurate pricing. Formulated immediate investment option to reset existing toilet in poolhouse. Customer agreed. Went to truck and acquired materials. Received information for toilet replacement. Formulated estimate to email customer. Set new wax seal to flange and set new bolts. Set existing toilet and secured to flange. Secured supply hose to angle stop and ensured it was secure to fill valve. Repressured water supply to fixture and tested for proper functionality. Toilet is functioning properly. Ran bead of silicone around base for stability. Floor is uneven. Noticed drip from left side of tank. Inspected and tightened tank bolt. Leak stopped. Toilet may require replacement in near future. Would like customer to asse

Replace existing main water gate valve with 3/4" ball valve

Plumbing Maintenance Report Arrived on site for a plumbing maintenance check. Began by flushing the water heater. While flushing, inspected all plumbing throughout the house. While in the basement, I noticed the shower valve was visible and piped with angle stops used as shut-off valves. It was connected with flexible supply lines, and I found a leak at one of the connection points. Conducted a full walkthrough of the house and found no additional issues. I brought the shower valve concern to the customer's attention and provided an investment option to hard-pipe the connections and add proper shut-off valves. The customer agreed. I began by shutting off the water supply to the house and draining the system. Once drained, I removed the supply lines and let the remaining water drain into a small bucket. I then removed the existing flexible connections and started cutting out the old piping and angle stops. I unthreaded the nipples for both hot and cold lines and began new pipe work.

Arrived on site for a customer who reported a broken handle. The customer showed me the area of concern and explained that their mother-in-law was using the shower and may have turned the handle too hard. As a result, the handle no longer turns. The customer had already removed the handle and suspected the cartridge was faulty. Upon inspection, I noticed that the black piece that turns the cartridge is cracked, which is likely the cause of the issue. However, using a pair of pliers, the water can still be turned on and off. I provided the customer with investment options to replace the handle and install a new cartridge. The customer mentioned he is very handy and plans to purchase the parts himself. I advised him to call us if any further issues arise. Thank you for choosing Vito.