Bethesda, MD

Examined area of concern by customer. Aged shower valve leaks when in use. Shutdown aged valves in wall behind tub. Valves hold. Made customer aware they would be best to replace. Customer doesn’t want valves replaced because existing valves hold. Formulated proposal for customer approval. Customer will discuss with partner and contact us when ready. Thank you for choosing Vito!

During the inspection, both HVAC systems were evaluated for performance and condition. The attic system, a 2011 heat pump, is currently operating without any issues, but due to its age and wear, replacement is recommended to ensure continued reliability and efficiency. The basement system consists of a 2008 furnace paired with a 2018 air conditioning condenser. While the system is functioning at this time, the capacitor on the basement AC condenser was found to be failing and should be replaced to prevent future operational problems. Given the age of the furnace, replacement is also recommended to maintain optimal system performance and energy efficiency moving forward.

Today I arrived on site to address the no AC call. CARRIER Indoor Unit (Attic): Observed the unit fan setting on high, causing the fan to run continuously. Noted a system communication error on the thermostat. Accessed the attic unit after removing items from the closet with owner assistance. Confirmed no triggered safeties inside the unit. Identified error code 16, indicating a loss of communication. Attempted to reinstall the system via the thermostat, but communication failed. Disconnected the blower motor due to the continuous fan operation. CARRIER Outdoor Unit: Verified the outdoor unit control board had no error codes and power was present. Checked outdoor fuses; they are currently functional. Recommendations: Recommend full surge protection for the indoor unit. Recommend surge protection for the outdoor unit. Reccomend replacement of unit controle board and blower motor. May need to replace carrier infinity thermostat. Unit is 19 years old. May want to replace

NO AC FOR TWO UNITS. #1 SECOND FLOOR AND TOP FLOOR UNIT: Found bad thermostat because True home zone panel is bad. It must’ve gave a bad signal to thermostat and compromised it. I replaced thermostat and called for ac. Found outdoor fan running but compressor was not. Found weak 45/5 mfd capacitor and replaced it and compressor still did not come on. I added a hard start kit to capacitor and compressor kicked on. Outdoor coil is clogged and in need of a cleaning to prevent any air flow restriction for the Thermostat. Once I got the unit back up and running. I took temperatures and my temperature were off. I inspected further and found unit to be low on at least Lb of 410a refrigerant. The unit is back up and running. Once I got here it was 90 degrees upstairs before I left it dropped down to 86. The system is somewhat cooling but not effectively upstairs. What was done today: •Thermostat • Capacitor • Hard start What still needs to be done to this unit: • Replace true home

We will install new Customer Supplied kitchen Touch faucet per manufacturer specifications. There is no warranty on customer supplied products. There is a 30day warranty on installation labor only. Thank you for choosing Vito! Examined area of concern by customer. Customer has new Moen Birchfield Touch faucet and would like it installed today. Inspected area and faucet. Formulated investment option for customer approval today. Customer authorized installation. Removed existing faucet and cleaned area. Set new faucet in place and secured from undersink. Began assembling components and tied into existing water supply undersink. Secured all wiring into brain and through many troubleshooting methods wasn’t able to get water flowing. Moved soapdish away from sensor and reset power troubleshooting. Heard faucet engage. Tested for proper functionality and faucet is fully functional now. Documented operations. Customer is ordering AC adapter. Will return and plug in adapter when customer cont

NO AC CALL: checked ac unit found bad 35/5 MFD capacitor, replaced part, checked operation ac is working cooling fine, checked return air temperature 85° , supply air temperature 62°. Told customer she should trim back the bushes so AC can breath, said no she rather relocate the AC unit, will refer to comfort advisor to help move the outdoor HVAC unit

Upon arrival customer state's that another tech has come out and told her she needs a capacitor and hardstart. Diagnosed system before installing part and found system is empty on 410A. Informed customer of findings and recommended replacing system becouse of age and condition of system. Customer would like to talk to a comfort consultant ASAP.

AC Not Cooling: checked system found blank screen on the thermostat, replaced batteries found still blank , replaced thermostat with Honeywell T4 pro, checked operation return air temperature 83° , supply air temperature 62° , AC is working cooling fine

Arrived on site for a customer who has a running toilet and a issue with there whole house water filter customer showed me areas of concern and first showed me toilet and said the toilet runs non stop when looking inside lid notice flapper was completely deformed causing toilet to run. Then customer showed me basement where the water filter is at and said he replaced his filter today and notice it was still leaking and said he didn't replace the o rings and order new o rings gave customer investment option to replace flapper and customer agreed started by reming old flapper and clean flush valve up then installed new flapper in per manufacturer specs and tested for proper function then cleaned up work area and all work related materials thank you for choosing Vito. Note: work warranty for 30 days

Arrived on site for a backed-up kitchen sink that also backs up into the neighboring unit (Unit 414). When the sink or disposal is run, it causes a backup into Unit 413. Spoke with the front office and confirmed that it is not a building issue. Quoted the customer to snake the line, and the customer agreed. They also signed up for our VIP plan. Began by taking the P-trap apart and letting the water drain into a bucket. Then set up the snaking equipment and began snaking the line. Noticed that the snake kept skipping and going into Unit 413's drain line. I didn’t have a drop head available, so I called the office to have one brought out to me. Once the drop head arrived, I pulled the cables out and snaked the line again, going a total of 6 cables (approximately 45 feet). Pulled the cables back and heard water begin to drain. Reassembled the drain and tested for backups. As of ticket completion, no backups occurred. Cleaned up the work area and removed all work-related materials. Not

NO AC middle room #1 checked ac found blown 40 amp fuse, replaced fuse checked operation return air temperature 79° , supply air temperature 61° , Looked at the Gibson unit found it's low on R22 REFRIGERANT

Arrived at my customer home for AC system not working properly. Customer said he was out of town due to all the heavy rain and storm our service trigger. GFI switched turning the equipment off. I reset the GFI switch AC system was working properly at this time. Customer is a friend of Vito. Please bill customer for time today.

I arrived at my customer home for the ac system not working properly at this time I did a full system check and for the compressor not working properly I recommend a replacement of the compressor under warranty compressor 10 weeks out I will email customer proposal for replacement of the AC and coil system turned off at this time.

I arrived at my customer home for AC system not working properly I did a full system check and found indoor coil ice up and leaking water down the furnace chamber I recommend a replacement of the full system due to lots of water in gas furnace and AC system not performing properly I provided pricing and proposal for replacement customer will review proposal system turned off at this time.

Customer has outside drain that he wants maybe jetted or if needs to be 25' out dug up but first he wants to jet (wants to talk to Paul) before Clearing and evaluating storm line. Got jet and camera, went to job. Robert is with me. Line was backed up after we started jetting. Kept jetting until the line cleared: Went in with the camera and found the majority of the root clusters still in the line. Jetted again and looked again with the camera and did not like the results. Got my Spartan 300 ( big main line snake) and snaked 75 feet pulling back a lot of roots. I flushed the system in-between most of these steps. The line is good now and as I was explaining to Mrs. Radice, the roots are not desperate to get in to a storm line, not like sanitary. It is possible that the work we've done today may be enough for years to come especially if they were to add some preventative measure like root buster which we talked about. if there is any kind of trouble let's say within the next 5 years then

Boiler Maintenance. Performed Full HVAC Inspection

Thermostat not working customer explained that thermostat went blank then came back on , checked all water safeties found clogged P trap

NO AC GYM checked gym thermostat found blank, checked furnace found GFI ground fault interrupt switch off / tripped, reset and checked operation found working at this time, checked system next to the gym found off on low pressure switch, checked freon level found flat, need to come back to nitrogen pressure test system with a second tech

Arrived with 2 zone maintenance. Started with attic unit. Recently replaced. Check system cooling. System split was 14⁰. Checked over rest of system at time found all to be good at this time. Went outside to outdoor unit. Outdoor unit running. Checked voltages and amps to be good at this 5ime. Checked charge. Subcooling was off. System subcool was 0. Pressures look OK but it is a hotter day and Indoor temp is 79⁰. Charged system to subcool 8. Unit design suncool 8 system cooling at this time. Basement unit. Recently replaced 454b unit empty on charge. Turning system off. Outdoor unit leaked system need pressure test. Office would like to come do pressure test tomarrow.

Improper settlement trap on gas. Found system not cooling. I found the thermostat not moving charge through system. Thermostat need to be replace to get proper cooling at this time. I was able to get the system cooling again in the mean time by putting my body heat on the thermostat

Customer has a leaking kitcken faucet that is badly corroded. When turning the supply on water will start the leak from the handles of the faucet. Also the hot side angle stop is badly corroded also causing the valve to become stiff and hard to open and close when turning. I recommend replacing the faucet and angle stop to prevent any more leaks and possibly failures. Also the customer has a two handle delta bathroom faucet that is only leaking when turning the handles off. I explained to the by replaceing the cartridges inside of the handles it will stop the leak when using the faucet.

For this job I did an ac maintenance on a 2014 Lennox ac Indoor 80% furnace I got a split temp of 18. Evap coil has no signs of leaks or corrosion. I replaced 2 16x24x1 filter provided by client. I noticed air duct has been polluted with dust mites and will need a duct cleaning soon. Client is aware of this. Blower wheel amps pulling .45. Blower wheel is still clean. Control board is functioning and communicating with system. Condensate line is draining properly. Condensate pump is working well at the moment. Outdoor unit 2014 Lennox 55/5 capacitor reading 55mfs. I noticed contactor has signs of burn out and will need to be replaced. I replaced it and I have 240v/24v. Fan Amps reading .74 amps compressor amps 6.7. Condenser coil needs to be chemically cleaned as it has dirt and outside debris stuck to the coils. All wires are intact with no obstructions found. Checklist sent to client Client pain with check. Coil clean , contactor

Arrived for 2x no ac, 1 air flow issues (meeting room) And quote for maintenance x10 10 units on site. First no ac is a frozen coil. 2nd floor by elevator. Filter extrely dirty. Coil frozen. Put system fan on and defrosted coil vacuumed drain pan 2nd floor unit back side(straight across from elevator) system low on charge. Added 11lbs 410A + leak seal. System has lost most of it charge. Pressures was 40/40. Charged system to subcool 8. System has a leak. I think I found the leak on the 3rd floor straight from elevator in the over head. Line set heavily oily. Charged this system to cool. 3rd floor system. Office space. System is cooling. Issue is improper air flow. Door needs to be open to move more air. This space should have a return duct ran to it. All the ducts freely vent above pop panel. This system return is above one room causing it to get cold but the other room we not returning air from. Aswell in this meeting room there a panel that has been getting wet. This is cooli

Arrived at my customer home for a reservice ac system not working properly outdoor temperature 95 degrees customer set point at 73 degrees room temperature at the thermostat reading 76 I did a full system check and find all of the rooms are closed no air passes by the thermostat to the air return I advise customer to leave room doors cracked open for better airflow system work in properly this time

Customer showed me the area of concern and mentioned that their toilet continues to run after filling up. The toilet is an older American Standard model. Upon inspection, I found that both the flapper and fill valve are faulty. I provided the customer with investment options and explained that she would need to speak with her landlord before deciding how to proceed. I recommended a major rebuild due to the age and condition of the internal tank components. If the customer calls us back after getting a response from her landlord, we can credit the dispatch fee toward whichever option she chooses. Thank you for choosing Vito.