Germantown, MD

09/06/2024 Today, I arrived on site to verify a noise coming from the HVAC unit. However, during my visit, I did not hear any noise and did not listen to a video. I cannot confirm if the noise was coming from the HVAC equipment, but if it was, it could have been from the blower area. I removed some metal debris from the blower compartment, and the blower seems to be operating normally with proper amps. Here are the observations and recommendations I made during my visit: Noticed a significant amount of sweating on the unit. The unit's ductwork needs to be wrapped, as ductwork will always sweat in the summertime. Observed some buildup under the furnace inducer. It is recommended to check the furnace in heat mode. The filter has been replaced, and the unit is cooling with a 20 split. Noticed oil on the suction line and could smell the oil, indicating a noticeable smell of refrigerant. Used bubbles in the line and did not detect any leaks. In addition to the HVAC unit, I also notice

08/30/2024 arrived onsite, met unit C owner Jackie Mendez. viewed leaking 1.25" copper pipe with repair clamp in ceiling of laundry room. traced line and determined pipe to be a supply line for the whole tier. turned off main water gate valve in hallway access panel. opened faucets in unit to drain down water lines. picked up necessary equipment and material. cut out piece of copper pipe where pinhole was. cleaned and deburred existing pipe. took measurements and installed new pipe with 2 couplings. cut out 2 x 4 in way of pipe. pressed all connections. turned water to tier back on and checked for leaks. bled air out of faucets. cleaned up and removed all job related debris.

08/29/2024 upon arriving to my customer home AC systems working customer ask to provide pricing for replacement.

08/28/2024 arrived onsite but no one there in apartment C. also went to apartment G above which has been fully renovated so cracked shower pan no longer an issue. spoke with owner of unit C, Jackie, who will meet me Friday at 9am to repair leaking copper pipe in laundry room ceiling. management to inform residents of temporary building shutdown on Friday 8/30 at 9am

08/28/2024 upon arrival of home I noticed that the fill valve and flapper needed to be replaced in the upstairs hall bathroom. also the supply line and stop were both leaking. I replaced fill valve and flapper with customer supplied parts . and replaced supply line and valve. refilled home and checked for leaks . found no further there failures.

08/22/2024 arrived on site for a plumbing inspection started by flushing heater while flushing inspected all plumbing in the house tested house pressure and house pressure is at 110 which is extremely high by code anything above 70psi is called excessive water pressure located main and notice she does have a prv and it went bad. while examining heater notice on top of the heater there's a good amount of rust on it and notice a valve that's has heavy corrosion inspected all other plumbing in the house and found front hose bib leaks when it's being used tested and confirm water does spray out when it's in used found no other issues as of today visit. talked with customer on investment options and about our ion products to help prevent scale build up on the heater and as of today customer went ahead and get the prv replace and for a frost free hose bib. started by turning off water to the house and drain once drained set drop cloth down and to replace hose bib had to cut open some cellin

08/14/2024 upon arrival of home i noticed that he system was giving a error code . contacted rinnai who said it was venting issue. the existing venting goes directly to HVAC unit and will need to be rerouted . estimated price of parts and labor is $1156. unit was improperly installed because venting goes directly to ac unit .customer will talk over with husband and call us back when ready. customer is very interested in having work done

Performed maintenance and service on Trane XR16 heat pump system. Cleaned condenser coil with Nu-Calgon Alka-Brite Plus. Checked refrigerant charge, added 0.5 lbs R-410A. Replaced air filter with MERV 11 pleated filter. Cleaned condensate drain. Lubricated fan motors, tightened electrical connections. Tested capacitors, calibrated thermostat.

upon arrival of home tenant said that the tub up stairs leaks when the water rises above the overflow plate. I looked at the overflow plate and noticed heavy rust marks on the tub which could also be the cause of the issue. the tenant also showed me a toilet in the basement that was cracked at the tank. I gave the landlord the investment option of $1300 to replace overflow plate along with gasket and replace basement toilet. customer was concerned that he may need a tub refinisher. I explained to the customer that we do not refinish tubs. the customer wants to call us back when he has tub refinished . customer also stated that he has someone to install toilet but just wanted to check pricing. customer does not have wallet on him but would like office personnel to call him back to collect payment in the afternoon.

08/05/2024 arrived onsite for a call back on a toilet I repaired. Customer said this morning they just kept hearing the toilet run. Lid was already off the toilet. Noticed the fill height was higher then wen I installed it and notice the slip ring that holds it in place came lose lifting the fill valve. Customer already had the water shut off to the toilet but angle stop wasn't holding. Lowered fill valve and secured slip ring to prevent fill valve from shooting out. Turned water on fully and tested for proper function. The toilet now fills fine and doesn't over flow into the flush valve. thank you for choosing Vito.

08/01/2024 upon arrival of home I snaked two toilets in the home. cleared blockages and replaced the handle and gasket on Kohler toilet. checked all connections for leaks and found no failures.

Local Plumber's Call Toilet Just Runs 07/30/2024 arrived onsite, customer's 2nd floor bathroom toilet running. recommended replacing both fill valve & flapper. recommended signing up for service contract but customer declined, choosing to pay the standard rate instead. turned water off to toilet and removed existing fill valve. installed new fill valve. also installed new flapper free of charge as a courtesy. customer had a new trip lever that I also installed as a courtesy. turned water back on and adjusted water level. flushed toilet multiple times and checked for leaks and proper operation. cleaned up and removed all job related debris.

07/29/2024 arrived on site for a plumbing inspection started by flushing heater while flushing inspected all plumbing in the house house pressure is at 65psi and heater is from 2022 that we installed customer brought to my attention that in the 2nd floor bathroom that after the toilet flushes it makes a loud noise checked and notice it was the fill valve wme checking the angle stop noice when trying to shut the water off it started to drip but found no other issues in today's plumbing. brought to customer attention my findings and said they will just replace the fill vlave shut off off to house and drained then undid supply line and removed old fill vlave and placed mew fill vlave in and tighten connected supply line and set to proper height turned water back on and tested for leaks as of ticket completion no leaks were found cleaned up work area and all work related materials thank you for choosing Vito.

Leak From Condensate Line in Closet 07/24/2024 arrived onsite, ran unit G shower and water leaking onto bathroom floor from pan. unit G resident left so we will need to come back when they are onsite to make repair. called unit C landlord Jackie and informed her about situation. need to do more investigation but it is likely a waterproofing issue or a crack in the plastic shower pan which would then need to be replaced.

Local Plumber Call Kitching Sink Backed Up 07/18/2024 upon arrival of home I noticed that the kitchen drain was clogged. with the customers consent I snaked the drain and ran about 35 feet. pulled back minimal gunk. advised customer to run dawn the drain with hot water every so often . reinstalled trap and ran water for testing. found no further failures.

Plumbing Maintenance 07/16/2024 arrived on site for a plumbing inspection started by flushing heater while flushing inspected all plumbing of the house customer has 1 kitchen and 1 bathroom as for today inspection found that angles stops in the bathroom are hard to turn and the flapper in the toilet looks old brought to customer attention and customer went with getting them replaced. shut water off to unit and drained house once drained removed faucet supply line and removed old angles stops then placed new angle stops and tighten down turned water back on and tested for leaks as no leaks were found connected supply lines again then removed old flapper and installed new flapper per manufacturer specs as of ticket completion no leaks were found cleaned up work area and all work related materials thank you for choosing Vito. note: flapper warranty for 30 days angle stops warranty for 90 days

07/12/2024 We were out here last week for same issue. There is a high pressure switch lockout code on communicating thermostat. After resetting system it appears to work normal (just like in our previous visit) After going through the past 0 error alerts on the thermostat I noticed the high pressure switch opens daily on random times and even locked out for 4 hours at times and it resets itself. Based on these observations I believe we are dealing with a defective high pressure switch. There is no error code for fan motor failure or any other part. Cost of high pressure switch replacement approximately $2000 Customer inquired about replacing system instead to which I advised it would be a good option due to 14 year old heat pump no longer a reliable age. Comfort advisor to come out today

NO AC Call 07/12/2024 We were out here last week for same issue. There is a high pressure switch lockout code on communicating thermostat. After resetting system it appears to work normal (just like in our previous visit) After going through the past 0 error alerts on the thermostat I noticed the high pressure switch opens daily on random times and even locked out for 4 hours at times and it resets itself. Based on these observations I believe we are dealing with a defective high pressure switch. There is no error code for fan motor failure or any other part. Cost of high pressure switch replacement approximately $2000 Customer inquired about replacing system instead to which I advised it would be a good option due to 14 year old heat pump no longer a reliable age. Comfort advisor to come out today

AC Maintenance 07/11/2024 SUMMER CHECK checked filter 20x20x1, checked indoor blower motor and wheel, checked condensate pan, line, pump, trap without safety, added condensate tablets , checked emergency catch pan switch, checked uv light air scrubber, working at this time, checked temperature split return air temperature 72 , supply air temperature 53 , checked condenser motor and coil, checked contractor and capacitor, checked all electrical wires and connections, found no surge protector, checked outdoor air temperature 85 , checked discharge air temperature 96 , checked freon level liquid line temperature,90 suction line temperature 66 ,. RUUD MODEL NUMBER RP1636AJ2NA SERIAL NUMBER W392257711

07/10/2024 OUTDOOR UNIT MAKING NOISE checked condensing unit found bad capacitor, and it shorten the life of the condenser motor ( over heated it ) replaced part checked operation condensing unit is working fine at this time. DO RECOMMEND REPLACING MOTOR SOON 1/4 hp 208-230 volts CARRIER MODEL NUMBER 24ABB336W310 SERIAL NUMBER 2512E32860

Air Conditioning Not Working: 07/10/2024 NO AC checked air handler found clogged dirty evaporator coil , chemically cleaned coil, checked temperature split return air temperature 82 , supply air temperature 62 , installed customer supplied hog hair washable filter system is working cooling fine. CARRIER MODEL NUMBER FB4CNP030 SERIAL NUMBER 2619F35099

AC Leak Search 07/10/2024 arrived. searched over system with UV light. no leak detected at this time in either coil or the line set. line set outside does have minor bends due to the rocks but all look good. temp inside at arrival 70

Plumbing Quote to Install New Toilet 07/10/2024 upon arrival of home customer specially wanted an estimate to replace basement toilet. customer has a one piece toilet that he wants to get rid of. explained to customer that we have a special on the installation of the toto drake which also includes haul away of old toilet. the investment price for the toto drake would be $999. I also gave the customer the price to install a customer supplied toilet of $601. customer then showed me pics of flange underneath toilet where as he said his handy man said that it would need to be repaired. the flange is raised a bit too high and will need to be lowered . gave customer estimate of $500 to $800 to repair flange depending on extent of work. customer said he will call us once he has toilet. customer also said that office told him the diagnostic fee would be waived because he just wanted an estimate .

AC Working But not Cooling 07/05/2024 Today, I arrived on site to address the customer's no AC issue. The customer mentioned that the thermostat displayed a note indicating that the system had shut off due to high pressure, resulting in a 4-hour lockout. After checking the unit pressures, I found that they were within the normal range. Here is a summary of my findings: Unit pressures are great, with readings of 319/140. At the time of inspection, there was no high pressure detected. The system is cooling properly, as evidenced by a supply temperature of 57. The unit does require cleaning, which could improve its overall performance. Based on these observations, I recommend the following actions: Perform a thorough cleaning of the unit to enhance its efficiency. Monitor the system for any future occurrences of high pressure and lockouts. Advise the customer on regular maintenance to prevent similar issues in the future. No repairs or replacements are currently necessary, as the

07/05/2024 upon arrival of home customer showed me a opening behind first floor shower in the wall that showed water marks on the wood. explained to customer that I would need to open wall. customer said she will get her painter to open the wall and get back to us if they see any leaks.