Alexandria, VA

Job Description: Customer wants to repair water heater: Arrived onsite, gained entrance to building and knocked on apartment #403. No one answered. Need to bill customer $48 dispatch fee.

replaced floor sink

Arrived on site for a call back to look at a pump under a sink that was leaking and spilling into a pan, looked under the sink and found the pump, ran some troubleshooting for almost an hour involving running lots of water from the sink and dishwasher, taking apart the drain, and inspecting the pump, no weird noises or any leaks of any kind appeared, only solution was to clean out and vacuum the pump pit, ran water again and troubleshooted further for about another 30 min but still never found any leaks or causes for the pump to be having issues, informed customer of findings, cleaned up work area and left

During this maintenance, technician inspected equipment cabinet, wiring,and electrical connections. Check the air flow, air temperature, capacitor, contactor,and fan motor. Inspected blower wheel. Checked condition of refrigerant coils and system duck work. Tested cooling operations and performance. Readabled and confirmed operations. System operations are operating property at this time. I recommend the surge protector ( indoor ECM and outdoor) and Ez trap to help clean the drain line.

Job Description: 2nd floor kitchen drain line needs cleared - Arrived at location to snake 2nd floor kitchen line behind microwave. Ran over 80ft of cable. And pulled back grease and nothing more. There was another sink next to it and it seems like it was backing up but it was filled with trash. Cleaned it and tested as well no leaks occurred at this time.

Arrived on site , customer met with me in the lobby and advised me that underneath their sink is leaking when turning on the facuacet. The customer also advised that the leak happened on Tuesday and they didn’t use the faucet ever since. Once in the kitchen area turned on water and recreate the leak. I observed a 3hp drain pump underneath the sink. I ask the customer was this this drain bucket leaking and overflowing customer agreed. I ran water to see if the pump is still working. After several seconds I can hear the kicking on and dumping water. No leaks. Another person hear on site advised me that the dishwasher was draining and the kitchen sink as running at the same time. I discovered that pump was taking on too much water than it can drain out at a time. I mean the faucet the entire time and the drain pump kicked on approximately 5-6 times through out the time I had the faucet running. No backups or leaks detected. I advised the customer that do not run the kitchen faucet

Looked at job, kitchen line after grease trap is habitually stopping up

Upon arrival at the residence, the customer reported that the air conditioning system was not functioning. Upon inspection, it was observed that the unit was attempting to start but was not fully operating. Further diagnostics revealed a burnt and disconnected wire on the common terminal of the capacitor. The findings were discussed with the customer, and replacement of necessary components was recommended. With the customer’s approval, the contactor and 35/5 capacitor were replaced. The damaged wire was then cut, stripped, and properly reconnected. After all repairs were completed, the system was cycled and is now operational. However, it is important to note that the system is in poor condition overall and will likely require replacement in the near future.

Arrived on site for a callback. I previously came out with the manager to address an issue the customer was having from our last technician's visit. The customer called in again, stating that the drain was not centered. I removed the drain pipe that ties into the basket strainer, as well as the basket strainer itself. I then cleaned the surface area and installed a new basket strainer, applying a new bead of Lexel on both the top and bottom of the strainer. Once tightened down and centered properly, I reconnected the drain pipe. To test for leaks, I filled the sink four times and let it drain. As of ticket completion, no leaks were found. I cleaned up the work area and removed all work-related materials. Thank you for choosing Vito.

Estimate Description: est to replace 5" cast iron pipe. Looked at job to offer estimate

Job Description: Kitchen Sink is backed up - Arrived at location for room 82, kitchen sink was backed up. Removed trap and a lot of water was coming out indicating that the clogged was down the line. Ran snake with k-50 and ran 24ft. Pulled back cable and grabbed nothing back. Put trap back on and filled up sink with cold water. Drain the cold water and no back up occurred. Cleaned up mess and left.

I came out today and extended the condensate line by 3 inches to ensure it would drain properly. The original setup had an improper slope that was causing drainage issues. After making the adjustment, I checked the system to confirm everything was functioning correctly and that the condensate is now draining as it should. If you have any questions or notice any issues, feel free to reach out. I'm always happy to help keep things running smoothly.

Arrived on site with plumbing manager to address a issue the last technician found with the sink when looking we notice it was a good chuck of it that was cut out first removed basket strainer and cleaned up surface of the sink then once cleaned used jb weld to seal in the gap then let dry.after reinstalled basket strainer with lexel and reconnected drain line let customer know to give it till tomorrow use drain cleaned up work area and all work related materials thank you for choosing Vito. Note: per manager 7 1/2 year warranty

Arrived on site, the manager advised me that the station and dish station drains are not draining and are backing up. I advised the customer that the dish station is connect to the hand station so I will snake the line from under the dish station. Went out to my truck to equipment and material to completed and clear the blockage. Went back inside setup equipment and started snaking the drain line. I used 5 cables so I went about 38 ft deep inside of the drain and cleared the blockage. I pulled the cable back and went forward again to insure that any debri or foreign object to break freely from the pipe. Once water cleared i wan water for about 15 min to see if the back reoccurring. No back up. Packed up equipment, cleaned work area and left job site. Thanks for choosing vito 🙂

Pumped All Refrigerant back into condenser then got started on cutting out the old Coil.Came out smooth and Clean and started measuring, New coil was 3 inches bigger so we had to create a new Collar for the ductwork Onsite. New coil went in, no problem. Brazed in, No Problem. Pressurized system at 200psi and held for about 5 mins, then decided to Vacuum and got down to 200 microns. Noticed some of the duct insulation was Very Soaked so went ahead and re-wrapped the duct with new insulation on the underside. Released charge and unit was running very well with a Temp differential of 26°. Wrapped up the work area and left with the unit Running.

Uninstall and remove old garbage disposal. install new 3/4 hp garbage disposal.

Job Description: pipe 1st floor #150 11/2" copper pipe right inside the door. need to bring 10' section of the 11/2" copper pipe. Pipe leak in ceiling

1. 2022 Heat Pump System (Top Floor) 2. 2023 Furnace/AC Split System (Garage with Zoned Dampers) Service Performed: Conducted full maintenance and operational inspection on both HVAC systems. Verified both systems for proper operation and performance. System 1: 2022 Heat Pump – Top Floor Performance: System operating normally with a strong delta T reading, indicating efficient cooling performance. Condensate Line: Successfully flushed to ensure proper drainage. Air Filter: Filter was removed during service and needs to be reinstalled by the customer. Visual Inspection: No signs of refrigerant leaks, corrosion, or abnormal wear. All electrical components and wiring secure. Airflow/Ducting: Airflow within expected range; no apparent obstructions. System 2: 2023 Furnace/AC Split System – Garage Configuration: Split system with three automatic dampers (zoned setup). Performance: System cooling effectively with a good delta T reading. Zoning Check: Dampers functioning correctl

Air Conditioner: Installed 2012 Furnace: Installed 2015 System Type: Split HVAC system Maintenance Performed: Performed full inspection and tune-up of air conditioning system. Cleaned condenser coil with coil cleaner and water rinse. Checked and verified electrical components (capacitor, contactor, relays, etc.). Tested system refrigerant pressures and superheat/subcool to assess system performance. Inspected blower motor, blower wheel, and filter condition. Checked thermostat function and confirmed proper cycling of equipment. Verified drain line was clear and condensate was draining properly. Inspected visible ductwork for air leaks or disconnections. Findings: The evaporator coil is heavily rusted, indicating long-term moisture exposure and potential deterioration of the coil's structural integrity. No active refrigerant leaks were detected during this visit, but due to the visible rust and age of the system, a future leak or system failure is likely. The air conditio

Vito VIP annual service contract renewed, includes 2 HVAC inspections and 1 Plumbing Inspection

WATER LEAK: checked attic air handler found emergency catch pan overflowing without having a water safety switch, removed water from emergency catch pan, cleared blocked drain line checked operation water flowing draining fine

Found emergency drain pan full of water use wet vac to remove water from the pan advice customer that it's going to happen again because there is a hole in the main horizontal drain pan it is on order once we have the pan we will return to replace the horizontal drain pan left customer the small wet vac to vacuum out the water when it fills over the weekend

Service Request: Arrived on site in response to a kitchen washing machine backing up. Removed the drain cover and ran approximately 25–30 feet of cable using my K-50 machine. Initially used a waffle cone head, but encountered resistance around the 20-foot mark. After retrieving the cable, debris including nuts and food waste was present. I then switched to an auger head and was able to run the full length of cable. While removing the snake, I ran and tested the system for approximately five minutes. No backups occurred during this time. The issue was likely caused by a significant buildup of grease and debris in the line. At the time of departure, the system was flowing properly.

Removed old drain pan installed new emergency drain pan new easy trap new float switch re-insulated the existing duct

I arrived at my customer home for the he attic system leak water I vacuumed all the water from the drain pan and recommend the install team to return back out system working at this time. I will provide pricing and proposal for replacement of the garage system