Bethesda, MD

Arrived at location, We were advised that no hot water was coming out the shower. We started testing the shower head and no hot water was coming out. We tested the sink and hot water was coming out fine. Determine the cartilage was damaged, proceeded to turn off the water and drain the building. Took apart the shower trim and took out old cartilage. Sent out multiple pictures to our suppliers in which this part had to be order and would take 5-7 days to come in depending on the supplier. Put the old cartilage and shower trim, proceeded to turn the water back and tested. Still only cold water coming out. Cleaned up our Area and left. Will be in touch with Amy about further details.

I arrived at my customer home for a reservice for system malfunctioning I removed the old thermostat and install a temporary thermostat check the full system all amps and components and found customers old thermostat not working properly I reinstall customers old thermostat check the AC and heat systems working at this time customer will call to replace thermostat if it happens again.

Today, I arrived on site for a heating maintenance check on an 80% Carrier furnace. Conducted a thorough inspection of the furnace. Both filters were found to be in good condition and did not require replacement. The humidifier pad was also assessed and deemed unnecessary for replacement at this time. Performed a combustion test on the furnace, revealing CO levels at 3-4 ppm. Confirmed that the system is burning flames efficiently. Inspected the blower wheel and housing, which were clear and functioning properly. Checked surrounding water pipes in the basement for any leaks, ensuring everything was secure. Assessed the condensate pump operations, confirming they were working correctly. Reviewed previous work on the concentric kit, which is in good condition. The system is heating and performing efficiently today. Thank you for choosing Vito!

Backflow Prevention Testing: I tested three backflow preventers and they all passed. Eddie not there today and the guy who opened the door for me said they usually just bill the office

Fall HVAC Maintenance: System 1 for the upper part of the home is a 2010 80% Furnace/AC. Checked all components for proper operation and found issues with the ignitor under oeming and replaced it with an universal ignitor. Secured any loose wires and checked for dirt and debris. Found blower to be clean along with evaporator coil. System does not have a UV light or humidifier. Air filter was clean. Conducted a combustion analyzer test. System CO2 levels read excellent. Final cycled system at this time system is operational. System is a 2021 80% Furnace/AC. Checked all components for proper operation found no issues with components. Secured any loose wires and checked for dirt and debris. Found blower clean along with evaporator coil. System does not have a UV light or humidifier. Air filter is good. Final cycled system at this time system is operational.

Clogged Kitchen Sink: first I checked the sink. I open the trap. I snaked the drain. Snaked 60 feet. Pull back grease. Reconnected drain. Tested and found no leaks or clogs. Cleaned up work area and removed all work related tools, debris, and equipment from site.

Sewer Ejector Pump Making Noise: arrived on site for a sewage pump making noise customer showed us basement area and said the pump makes a loud noise found pump to be disconnected connected pump and water pumped out but pump started to make a noise like a washer machine. when checking pump it's a 1/2hp sewage pump and there are 5 bathrooms in the house when checking owners manual one of the options for the issue we was having was pump wasn't strong enough. talked to customer about my findings and said the old sewage pump did flooded the basement and insurance replaced it explained to customer how 1/2hp is way to little hp to pump out 5 bathrooms normally we always see 1hp pumps gave customer investment options on a new pump and a high water alarm and customer said he will talk to his wife and get back to us today will just be the dispatch fee but if customer calls us back in 30 days we can credit that 48 to the final pricing thank you for choosing Vito. recommendation: option 1:

Double systems. Both systems are 90 percent systems. Checked all components for proper operation on both units and found no issues with components. Secured any loose wires and checked for dirt and debris. Found blower dirty on both systems alon. Systems have UV lights and humidifier is operational. Air filter was dirty and replaced. Final cycled system at this time system is operational.

Need New PRV Valve: arrived at location for customer who wants to installed new prv to there plumbing water system, had to repipe a bit and installed new pipe and fittings. water back on tested for leaks no leaks occured

Customer has new sprayer in kitchen for installation. Secured sprayer to hose at no cost to customer. In upstairs bedroom bathroom shower, customer states since kids started showering in there, backups have been periodic. Removed cover and pulled large mound of hair from drain. Reassembled drain and began testing for proper functionality. In same bathroom, Jill side of sink drains slow. Removed stopper and cleaned pop-up assembly of gunk. Began running water and drain is flowing freely. In powder room, adjacent to kitchen, customer is concerned about signs of leaking undersink. Pop-up assembly is not connected to drain. Just sitting inside the drain with no washer. Went to truck and acquired 1 slip washer for security. Installed and tested for proper functionality. Drainage is good with no leaks. Faucet only producing one temperature water. Looked undersink and valve is closed. Opened valve and all temperatures are available in fixture now. Reduced costs of all repairs onsite today. Th

Second Floor Unit Not Working: check first floor mini split system connected LG MV interface module to observe system operation was able to monitor temperature for each wall hung AHU found AHU # 4 reading 572.0* degrees air temperature indicating sensor fault could not determine which wall hung AHU is # 4 do to three of the units are in offices and classroom meetings and class lesson need to return to complete diagnostics and repair

Stoppage Issues With Pump: Pulled pump from pit. Tested and verified pump burned out. Quoted price and replaced

I arrived at the customer's home for a parts replacement. I removed and replaced one control board and two UV bubs. I checked on the amps and components and both indoor systems work properly at this time.

Examined area of concern by customer. Kitchen drain is very slow. Spoke to customer regarding usage of area and formulated option to restore flow in area. Next level down, powder room Toto toilet is malfunctioning and angle stop is inoperable. Upstairs bedroom bathroom to the left has a clogged tub drain. Toilet in same bathroom, bowl water just spins when flushed. Main jet to toilet is calcified over and no push. In master bedroom bathroom, customer would like both widespread faucets replaced and customer has purchased replacements already and has them onsite. With all pertinent information gathered, formulated options and bundled options to bring costs down for customer. Customer agreed to have all tasks completed today. Contacted dispatch to make them aware of what job consists and time allotted for tasks. Loaded materials and equipment and used wheels to transport to site from truck. Customer removed undersink items prior to me returning inside. Opened trap under kitchen sink and r

Low Water Pressure In Kitchen Sink: arrived at location for low pressure water coming from kitchen sink faucet on the hot side, checked near by bathroom for pressure and had pressure coming but very stronger, the faucet itself is 10 years old, customer went to the store and bought a new faucet. pressure could've been the issues, I turn the main water about a 1/4 and put a gauge on and the water pressure itself is @80 psi recommend to customer to install a prv to prevent any future damage on any plumbing fixtures

arrived on site to install new stems home owner already had water turned off to house started by removing handles and bonnet nuts and removed old stems old side was stuck so used pick to remove once removed placed new stems in and tighten bonnet nut and turned water back on and tested for leaks as of ticket completion no leaks were found cleaned up work area and all work related materials thank you for choosing Vito. note: work warranty for 30 days

New Furnace Installation: drilled holes for lineset and high voltage and set and installed new lineset for equipment and also set and installed new indoor and outdoor unit and tied everything in from drains to electrical and lines sets and installed a breaker in breaker panel to supply power to system and started up equipment and checked for proper operation

Today, I arrived on site for the scheduled maintenance of a 2 zone heating system. Furnace Maintenance: Inspected the basement furnace and surrounding equipment; all in great condition. Replaced the furnace filter; reminder that filters should be replaced every 30 days. Attic System Check: The heat pump in the attic is equipped with an air scrubber. Confirmed that the drain line is free and clear. Replaced the filter in the attic system. Electric heat amps are within the normal range. Recommendations: Suggested installing a filter grill to simplify filter changes without needing to access the attic. Noted that the system has one return and is currently heating properly.

I arrived at my customer home for a two systems heat maintenance outdoor temperature is 45 degrees and raining at this time customer like his/her thermostat set between 65 and 80 degrees in the home customer adjusted the thermostat five degrees above the room temperature in heat mode customer provided all air filters I check all amps and components indoor both systems working at this time

Leaking Faucet: arrived on site for a customer who was a leaking sink customer showed me area of concern in upstairs bathroom customer has a running lavy faucet and also the laundry tub faucet drips as well started by shutting water off to house and drained once drained started in up stairs bathroom removed Handel and removed stem and placed back then in laundry tub faucet removed old stems and notice washers were rubbing off. gave customer investment options for from repairing the faucets and up to replacing but today customer picked replacing the washer and replacing the stems up stairs today replaced washers removed screws holding old washers and placed new 1/4 washers in and tighten screws and placed back and turned water back on and as of today no more drips were found will order parts and customer will like us back Friday in the morning to install parts thank you for choosing Vito. note: if laundry faucet keeps dripping I recommend having it replaced and can credit the price of

arrived at the job site and she just want us to bill her for the job that was already done she didn't want us to finish the job.

New Hot Water Heater Installation: arrived on site to install new 30 gallon heater used code landlord gave us to gain access to unit once in started shutting water off to heater and started draining while took apart gas line and flue pipe once drained cut out old heater and had to take apart makeshift wall to get heater out then moved once out and helper arrived with new heater started taking new heater out once out started prepping new water heater then brought inside and set in place then start a dry fitting water line had a reconnect the gas line and flew pipe when reconnecting water lines notice we will need new ferrals for the water lines scent helper to go and retrieve those parts once helper came back set everything in place marked fittings and pressed and Titus fittings up mounted expansion tank and expected tank bracket then turn water back on and test it for leaks found a leak on one of the Pharaohs removed and decided a hard pipe that section in Mark fittings and pressed the

Examine Tub Faucet and Disposal: arrived on site to look at 2 issues in the tenants house, a tub faucet that didn't seem to want to stop occasionally and a garbage disposal tenant believed to may not be working properly, tested the faucet for any issues with the cartridge and found no issues, ran and stopped the water many times and had no issues, could not get the issue to repeat, looked at the disposal and could not find an issue, no buzzing or rattling in the disposal, rotation is fine, pressed rest button just to be sure, no major fixes performed, quoted the $48, collected, cleaned up work area and left

Arrived at location. We talked to the customer and she told us that she cancelled. She cancelled and forgot to let us know, so she wants us to call her and reschedule for another day. Couldn't do the work due to the customer having a multiple clients and can't shut off the water today.

arrived on site for no hot water call tenant show me area of concern and started by looking at water heater water heater is from 2009 when opening bottom notice pilot light was out try to relight it but couldn't relight the pilot light call landlord up and explain my findings and also game it some investment options as of today landlord sign up for our VIP service plan and we're going to install a new 29 gallon gas heater go ahead and order parts and come back out Monday with a helper thank you for choosing vito