Chevy Chase, MD

VITO VIP Membership 2025-2026 Membership Details Type of Contract: Combo Number of Systems Covered: 1 system Start Date: 04/15/2025 Expiration Date: 04/14/2026 What’s Included in the VIP Membership: ✔️ Two Annual Maintenance Visits • One Cooling Maintenance (Spring/Summer) • One Heating Maintenance (Fall/Winter) ✔️ Annual Plumbing Inspection • Inspect water heater, check for visible leaks, test emergency shut-off valves, inspect sump pump (if present), and evaluate overall system health. ✔️ Priority Scheduling • Jump to the front of the line for emergency service calls ✔️ 15% Discount on Repairs and Parts • Applies to most HVAC, plumbing, and electrical services or repairs. ✔️ No Dispatch Fees for Covered Calls • During business hours ✔️ System Performance Reports After Each Visit • Documented check of all major components ✔️ Exclusive Member Promotions & Discounts"

VIP Membership 2025-2026 Membership Details Type of Contract: Combo Number of Systems Covered: 1 system Start Date: 04/17/2025 Expiration Date: 04/17/2026 What’s Included in the VIP Membership: ✔️ Two Annual Maintenance Visits • One Cooling Maintenance (Spring/Summer) • One Heating Maintenance (Fall/Winter) ✔️ Annual Plumbing Inspection • Inspect water heater, check for visible leaks, test emergency shut-off valves, inspect sump pump (if present), and evaluate overall system health. ✔️ Priority Scheduling • Jump to the front of the line for emergency service calls ✔️ 15% Discount on Repairs and Parts • Applies to most HVAC, plumbing, and electrical services or repairs. ✔️ No Dispatch Fees for Covered Calls • During business hours ✔️ System Performance Reports After Each Visit • Documented check of all major components ✔️ Exclusive Member Promotions & Discounts

NO AC TOP FLOOR: pulled up in the driveway office called to say customer have to reschedule

arrived on site to a callback for a leak from the shower on the 1st floor down to the basement hallway, looked in the hole in the ceiling but found no source of water anywhere, ran the shower upstairs and hit every corner/crack that was found in the shower, flooded the drain to test that too, ran water for a total of about an hour and a half and got no water downstairs, informed customer of findings and opted to caulk the few cracks/corners that were of concern, caulked multiple spots in the shower, informed customer to let us know if there are any further issues, cleaned up work area and left

arrived at my customer home for the boiler system not working properly and the thermostat temperature higher than the room setting I did a full system check and find three bad zones valve I recommend a replacement of all three zone valve customer approved work I ordered picked up return removed and replaced three zone valve check each zone individually boiler system working properly at this time.

Thermostat not setting: Customer concerns system is running without Thermostat calling. Checked and found system is a boiler. System is running because of one Tstat calling for heat but other area is also getting hot. Return call for boiler tech.

Relief Valve Leaking: returned. removed and cleaned fitting. used black pipe thread to seal joints and test 30 mins no leak. leak was from thread joints.

Arrived at my customer home for humidifier replacement we removed and replaced one fan power humidifier check or amps and components run the heat and the AC systems working at this time customer was satisfied with the work and got it up and running again. thank you for choosing VITO SERVICES.

arrived onsite, customer showed me area in basement where the leak was. ran water from 1st floor shower (which is directly above basement bathroom where leak was) and tried to recreate the leak below. after waiting and not seeing any water, I felt the ceiling drywall with my hand to see if there were any wet spots. ceiling in bathroom was dry but one spot in the hallway ceiling felt a little wet. cut open big section of basement hallway ceiling and removed insulation. revealed 2 copper supply lines which were okay. went to 1st floor and ran shower faucet again. saw water dripping through subfloor. shower drain was piped in PVC which doesn't usually leak. also was able to see what looked like gray shower pan liner. determined leak was coming from cracks in corners of upstairs shower floor. cut out existing caulk and dried corners with rag. applied white caulk to corners of shower which were cracked. advised customer to wait 24 hours before running water. cleaned up and removed all job r

heat pump maintenance temp rise of 51 contactor was pulling 24v capacitor was pulling 10mfs checked filter it was dirty so I cleaned it checked blower wheel amps it was running fine 5mfs capacitor is in need of replacement it's drawing 1.5 and needs to be at 5mfs recommended a replacement. client was telling me that humidifier wasn't working so I try to turn it on and check it out. humidifier is outdated and in need of replacement it wasn't working and wouldn't turn on. client also mentioned a VIP ANNUAL HVAC/PLUMBING SERVICE. so I recommended a VIP ANNUAL to get promotions and discounts. all wiring compartment are intact and clean. my recommendations humidifier $2108.00 5mfs run capacitor $327.00 VIP HVAC/PLUMBING annual $240.00 AT THIS TIME CUSTOMER WENT WITH ALL RECOMMENDATION WITH A 20% DISCOUNT. for any questions or concerns feel free to call us at VITO SERVICES THANK YOU.

Customer states toilet in master bedroom bathroom is still running. Inspected toilet and marked water line. Flushed toilet and water level replenished to same level. Spoke to customer regarding situation and inquired about how often it runs. Made customer aware this is an old AMS Champion toilet and I recommend replacing with an upgraded model. Customer declined and would like to speak with husband. Made customer aware gasket replaced investment will be applied to either replacing Champion Flush Valve or new toilet installation. Customer will communicate with office personnel and make decisions. Thank you for choosing Vito!

arrived for no heat call. replaced inducer motor. removed old inducer motor. replaced with new inducer motor. re sealed inducer housing system heating is restored.

Today, I arrived on site to assess the heating system. Inducer motor was found sealed up, indicating a potential issue. Discussed the situation with the Parts Guy; the replacement motor will be available by Friday evening or Monday. Shipping will be expedited to ensure timely arrival. Total estimated cost for the motor replacement is $1520. Owner expressed interest in discussing the replacement of the water heater with Leon. parts are on order now

NO HEAT POSSIBLE BAD THERMOSTAT checked thermostat found not working can't ser a desire temperature, replaced thermostat with Honeywell T4 PRO , programmed thermostat for 1 cool 1 heat operation, checked system working heating fine ADD DISCOUNT PER NOLAN -320.00 replaced T 4 thermostat

Basement Toilet Needs Repairs: Upstairs bedroom bathroom toilet is running periodically. Inspected toilet and all is quiet now. Felt around AMS Champion gasket and gasket is inflated with bubbles and requires replacement. Proceeded to basement and inspected bathroom toilet. Customer states contractors may have used and clogged. Engaged water to bowl and level rised. Gave customer investment options for required process of repairs today. Customer agreed. Went to truck to acquire materials required. Returned inside and removed existing Champion gasket from upstairs bedroom bathroom. Gasket is blown up tremendously. Documented. Installed new Champion gasket with no malfunctions. Set water level in tank and tested for proper functionality. Toilet operates at full capacity with no further malfunctions. Proceeded to basement and ran closet auger through toilet and extended into closet bend to ensure toilet is clear and immediate drainage underneath. Flushed toilet numerous times to ensure fl

Leaking Faucets: Communicating with customer through notepad and customer is concerned about main floor bathroom faucet continuously loosening. Made customer aware area is impossible to use regular tools in and I have special tool to tighten faucet properly. Went to truck and acquired tool. Used basin wrench to reach into small area and tighten mounting nuts under handle assemblies and spout. For extra security, placed a drop of rubber silicone under each escutcheon to prevent sliding. In upstairs master bedroom bathroom, both faucets have similar issues and showerhead has minimal pressure. Fixed all components of faucets in same manner and cleaned trash from showerhead connection. Shower has good water pressure now. Removed escutcheon to shower handle and tightened base so escutcheon is not pressing against handle making movement harder than it should be. Soaked a rag in vinegar and placed over handle to further clean handle for smoother movements. All areas identified have been repai

REPLACE HVAC PART WARRANTY PART checked navien neutralizer found outlet tube clogged, cleaned condensate tubing, checked operation system is working draining fine

Kitchen Faucet Won't Turn Off: Delta single handle faucet is leaking constantly from spout. Gave customer investment option to replace faucet. Gave additional investment option to repair. Customer would like faucet repaired if possible. Went to truck and acquired materials and returned inside. Removed handle and bonnet. Replaced seats and springs inside faucet and reassembled. Repressured water supply to fixture and tested for proper functionality. There are no further leaks present. Thank you for choosing Vito!

Leak Test, Refill R-410A: arrived onsite, customer has 1st and 2nd floor bathroom blockage issues. 2nd floor full bathroom all 3 fixtures are backed up. 1st floor half bathroom lavatory sink is draining fine but toilet seems to be clogged (potentially just an old toilet needing to be replaced and that is the reason for the slow drainage). basement bathroom all 3 fixtures are draining normally. located cleanout in basement floor, opened it up and ran garden hose down - drained normally. was able to plunge 1st floor toilet to get water to go down. attempted to clear 2nd floor toilet with plunger and auger to no avail so at that point I knew it was a main line blockage. will come back tomorrow to pull 2nd floor toilet and snake with K-60.

arrived on site for a plumbing inspection asked customer if unit has a water between but said no all hot water coming central from the building so walked around the unit to inspect plumbing system and all 1/4 valves turned and hold and found no issues in today plumbing system customer asked my opinion on the Moen smart leak detector and explained how it is a good system and but customer doesn't want a Moen flow at her house since she's normally isn't home but the Moen smart leak detectors will notify on her phone customer will try to install it her self since it just connects to her phone and no need to connect to the water system thank you for choosing Vito.

Today, I arrived on site to perform necessary repairs and replacements on the heating system. Replaced the flue pipe on the boiler. Replaced the fill valve and backflow preventer. Noted that the header still needs to be replaced. Found that the bleeder to the header is broken; it broke inside the radiator key. Replaced the condensate pump in the system. Replaced the humidifier pad. Replaced the gaskets and screws for the circulator pump. While draining the boiler, it was packed with settlement, preventing a full drain. Managed to lower the water level below the PR valve for the replacement. Observed that the water is dirty and will require a pump to remove it. Noted a popping sound when the boiler starts up, likely due to expansion. Confirmed that all systems are currently operational.

Today, I arrived on site to address the customer's concerns regarding the boiler system. Returned the replaced solenoid as part of the service. Bled the lines to the boiler loop to remove trapped air. Noted that the boiler loop had a significant amount of air present. Adjusted the temperature setting on the boiler for optimal performance. Conducted a test after adjustments; all conditions were found to be normal.

FALL CHECK WATER CONDENSER UNIT checked and replaced customer supplied filter 20x20x1, checked indoor blower motor and wheel, checked evaporator coil, checked all electrical wires safeties, limits and connections, checked control board and operation, found no surge protector, no uv light system, no ez trap, BOSCH MODEL NUMBER SV030-1VTN-FLTPDD-XATX7XSBA SERIAL NUMBER 2894-137-000000-7735071573

Warranty Call: Arrived. made changes to ecobee thermostat. went over thermo stat operation with owner.

HVAC Heat Service: no answer called knocked on the door pushed ring door bell