Chevy Chase, MD

Warranty Call: Arrived. made changes to ecobee thermostat. went over thermo stat operation with owner.

HVAC Heat Service: no answer called knocked on the door pushed ring door bell

HVAC Parts Install: arrived and replaced flame sensor. when I first arrived I noticed a smell of gas. went to gas meter. gas meter venting out alot of gas. reccomend having your gas compony come take a look at the gas meter. system on and heating after replacing flame sensor.

Today, I arrived on site to address a no heat issue. Customer has been cycling power to the unit to restore heat. Multiple tests conducted to evaluate system performance. Temperature rise measured at 55F. Initially, the system did not shut off as expected. After several attempts, the recurring issue was replicated. Identified that the flame sensor was causing the system to shut off. Flame sensor was pulled and cleaned to improve functionality. Recommended replacing the flame sensor for optimal performance. would like me to order and replace flame sensor.

Today, I arrived on site to assess the heat pump's performance in cold weather conditions. Outside temperature recorded below 20, impacting heat pump efficiency. Heat pump struggles to extract heat from the outside air as temperatures drop. Electric heater is functioning as a backup to maintain home heating. Last month's electric bill was high due to a dirty filter that needed replacement. Lack of airflow triggered the electric heat, contributing to increased energy costs. Noted that January's bill may also be elevated, with temperatures below 30 for half the month. Current system is heating properly at this time, despite the cold conditions. Temperature split 25 with electric Heat.

arrived in site for a customer who has a over flowing toilet customer showed me area of concern and explained how she tried to flush her toilet but water started to fill the bowl after flushing first tested to see if she has a mainline issue ran water in shower and lavy and can confirm it's just a toilet issue. customer use to have issues with this toilet clogging up before we installed a toto drake for her upstairs bathroom and I asked how's that toilet and she says she loves it and explained if she still have the issue with this toilet clogging up I recommend replacing the toilet forna Toto drake gave customer investment options and customer just with snaking toilet. with toilet bowl filled placed auger in and started snaking and extended 6ft and started to work area and after water drained flushed toilet a few times and watered draining pulled cable back and found nothing on the head flushed toilet a few more times and found no more back ups thank you for choosing Vito. recommenda

THERMOSTAT ISSUES customer said the temperature button would not go up and down, checked thermostat found up down temperature didn't move removed thermostat didn't put it back it started working, suggest replacing thermostat it will lock up again said he will pick one up HEAT ONLY THERMOSTAT 350.00 INSTALLED BY VITO SERVICES

HIGH ELECTRIC BILL HEAT PUMP ON EMERGENCY HEAT NO ANSWER AT THE DOOR

NO HEAT SERVICE CALL: Customer not home. we knocked on the door no answer. we called and customer doesn't answer. we would have to reschedule.

FALL CHECK checked filter found clogged replaced with customer supplied filter 15x20x1, checked indoor blower motor and wheel found no ecm motor surge protector, checked emergency heat from the thermostat 60 return air temperature 92 , 10kw , checked heat pump side return air temperature 61 , supply air temperature 82 , checked condenser motor and coil, checked contactor and capacitor, checked defrost board controls, stat and operation, checked outdoor air temperature 24 , checked discharge air temperature 21 , freon level liquid line temperature 68 , suction line temperature 84 , LENNOX HEAT PUMP MODEL NUMBER ML16XP1-030-230A02 SERIAL NUMBER 1920H11738 LENNOX MODEL AIR HANDLER NUMBER CBA25UHV-030-230A01 SERIAL NUMBER 1520H11491

NO HEAT CALL I arrived on site and client advised me that another company has diagnosed the system but wanted another opinion. Thermostat was reading 71 but set at 73 , the emergency heat was running. The air handler is in the attic. I turned fan on and it ran. I went to the outdoor unit and nothing was running and the Contactor was not pushed in. I pushed in the Contactor and the compressor came on but the outdoor fan didn't. That told me that the unit was locked in defrost mode due to it being low on refrigerant. Just to make sure I turned thermostat in AC mode and compressor and fan both came on. I put my gauges on and got a reading of 0psi on the low side and a 0psi on the high side, meaning that the system is flat. Why is it flat? More than likely there is a leak somewhere that let out all the refrigerant. Option #1: Add 7 lbs of r-410a refrigerant $240 per pound. More than likely the refrigerant will just come right back out and this has no guarantee and no warranty. total

GREEN SUBSTANCE LEAK BESIDE UNIT ON COPPER PIPE. Old existing refrigerant line was just leaking dye due to it just hanging freely. I removed old copper pipe and sealed off the other end so there wouldn't be any more leak of any sort. Disposed copper and all is good for now. Unit came on and ran as needed. If there is any further questions or concerns please feel free to give us a call. Thank you for choosing VITO SERVICES.

EMERGENCY CALL NO HEAT ARRIVED TO THE HOUSE CUSTOMER SAID NO ONE CALLED TO SAY WE'RE ON OUR WAY, DARNELLA SAID SHE CALLED AND LEFT A MESSAGE CUSTOMER SAID THE HEAT IS WORKING NOW DON'T NEED SERVICE TODAY

Leaking Garbage Disposal: arrived on site for a customer who has leaking disposal customer showed me area of concern and said they ticket water leaking from two places the bottom of the disposal and water coming from the top of the disposal notice water was coming from the collar as well shier customer and gave customer investment options and today customer signed up for our monthly plan and went with a new disposal and Collar replacement as well. started by taking apart old disposal removed p trap and let drain in bucket then unmounted old disposal once out removed electrical then unscwered old collar and removed locking ring and removed old collar and cleaned up old putty then set a bead of lexel down and around new collar and tighten in place once tighten started prepping new disposal knocked out dishwasher plug and connected electrical and mounted and locked in place then placed p trap back and tighten then tested for leaks as of ticket completion no leaks were found cleaned up wo

Neutralizer Showing Red, Was Just Installed: CONDENSATE NEUTRALIZER FLOAT IS UP - I pushed the float down and checked the neutralizer and seemed to be working properly. I also checked the condensate pump attached to it and flushed it with a gallon of water and it drained it out properly. This neutralizer was installed in October 2024 only 3 months ago. I advised the client to keep an eye on it and if it happens again then most likely the part is under warranty and will be covered for replacement. The client will let us know. The unit is running and heating as of now.

No Heat Error Code Blinking Orange: arrived at my customer home for the basement gas furnace not working properly I did a full system check and find flame sensor and air filters very dirty I clean flame sensor remove and replace customer provided air filters check all amps and components indoor supply temperature above the coil is 135.4 degrees return temperature is 69.8 degrees system working properly at this.

Today, I arrived on site for heating maintenance on a 2-zone system. Heating Maintenance: Performed maintenance on the basement furnace while a second technician handled the top floor. The ignitor shows high uhmes and heavy marking; replacement is recommended. The blower wheel and housing require cleaning due to dirt accumulation. The blower capacitor is not properly strapped, which needs attention. Observed signs of oil leakage from the blower. The flame sensor is clean and functioning well. The starting system is heat-based. The inducer motor produces a loud sound, indicating it may need cleaning or replacement; blades appear to be hitting something. Inducer motor amps are high, suggesting potential issues. Additional Observations: Noticed two pro press joints with leaks that may have stopped; replacement is still recommended. Recorded a video of the drain in the house, which has a belly and is not strapped along the wall, causing poor pitch. Plumbers should inspect this

Today, I arrived on site for heating maintenance on a 2-zone system. Heating Maintenance: Performed maintenance on the basement furnace while a second technician handled the top floor. The ignitor shows high uhmes and heavy marking; replacement is recommended. The blower wheel and housing require cleaning due to dirt accumulation. The blower capacitor is not properly strapped, which needs attention. Observed signs of oil leakage from the blower. The flame sensor is clean and functioning well. The starting system is heat-based. The inducer motor produces a loud sound, indicating it may need cleaning or replacement; blades appear to be hitting something. Inducer motor amps are high, suggesting potential issues. Additional Observations: Noticed two pro press joints with leaks that may have stopped; replacement is still recommended. Recorded a video of the drain in the house, which has a belly and is not strapped along the wall, causing poor pitch. Plumbers should inspect this

Today, I arrived on site for heating maintenance on a 2-zone system. Heating System Maintenance: Inspected basement furnace operating at 90% efficiency. Replaced both filters, despite being only 2 months old, due to dirt accumulation from recent drywall work. Recommended filter replacement every 6 months to maintain optimal performance. Advised minimizing system usage during maintenance to prevent damage to the main system. Noted that one filter was installed backwards, affecting dust collection; recommended scheduling blower housing cleaning. Humidifier Service: Replaced humidifier pad and adjusted it in the frame to stop a leak. Noted that the humidifier frame was improperly mounted, causing it to lean forward. Confirmed that the humidifier is operational at this time. Heat Pump Inspection: Checked the heat pump system in the attic. Found the filter badly dirty, restricting system performance and causing reliance on electric heat. Removed the filter to restore airflow;

FALL CHECK BOILER checked and cleaned burners and heat exchanger, checked flue pipe and draft, motorized vent damper and operation, checked all safeties and limits, circulator pump, pressure temperature gauge, cleaned and checked flame sensor and spark ignition, flushed cleaned and checked pressure reducing valve and back flow preventer, found back flow preventer needs replacing manufacturer recommends replacing every 5 years and extrol expansion tank is the old style recommend replacing soon BURNHAM MODEL NUMBER P205BWNS SERIAL NUMBERS 17448915

Today, I arrived on site for heating maintenance on a Carrier 80% furnace. Filter did not need replacement at this time. Inspected blower capacitor; reading was 9.37, which is .06 low. With owner approval, replaced the blower capacitor. Pulled and cleaned the flame sensor; it was heavily calcified and appears to have a crack. Flame sensor is currently rectifying the flame but replacement is recommended. Ignitor reading was 51; both inducer and blower amps are within specifications. Noticed a chatter from the inducer motor; recorded the noise for reference. System is heating properly at this time. Will order a flame sensor for return and replacement. Humidifier stat is not functioning properly; will order and install both parts. Returned onsite. flame sensor need to be an L shape. humidity stat need to be ordered by Lennox. stat needs 24 v. arrived. I had left furnace power off last visit. turned on power system on and running. waiting for new parts to arrive. removed old

Install Halo Filter Fittings: Returning to Purge new Halo H2Ultimate Filtration and Whole House Water Conditioning System of carbon fibers and open new Filtered and Conditioned water supply to home. Manufacturer recommendations are for a minimum of a 48hr Pre-Soak. Customer had prior arrangements, so Pre-Soak was a total of 281hrs. Purge will be longer than normal also. Removed hose washer and installed new Halo flow washer in hose. Secured hose and shutdown valve after Guard. Opened Bypass and began flush. After 5min, shutdown system and allowed fibers to settle for 2min. Repeated this process 10 times to ensure no debris is in system. After process, opened valve to home and bled any air from basement bathroom fixtures. Home is open to H2ULTIMATE system. Enjoy your superb water quality. Thank you for choosing Vito!

Today, I arrived on site for heating maintenance. Heating System Observations: Noticed a leak at the water heater. Pressure relief valve is leaking and completely rusted. Back flow and fill valve require replacement. Leak from the back flow is affecting the water heater flue. 90 single wall vent needs replacement due to rust. Header to the radiant floors has a leak and should be replaced. Circulator pump installed last year has a leak and is rusted; replacement is necessary. Humidifier Issues: Humidifier is leaking, possibly due to the humidifier pad not being replaced timely. Recommend replacing the humidifier pad and solenoid. Furnace Condition: Signs of water damage observed inside the furnace housing near the blower, likely from the AC. Condensate Pump: While running the humidifier, the condensate pump is operational but struggling; recommend replacement. Filter Status: Removed 20x25x4 filter; owner will purchase a new filter for replacement. Overall System Status

New Hot Water Heater Install: pumped down and removed all old equipment and set and installed all new equipment and tied everything back in from gas lines to drains and refrigerant lines and wiring and also drained old heater down and installed new heater and tied all water lines in and installed expansion tank also installed new thermostat

arrived on site to install new shower stems started by shutting water off from access panel then removed handles and started replacing stems started from hot then cold then removed deviator stem then placed new stems in and tighten and turned water back in and tested for proper usage and as of ticket completion no leaks were found and everything is working properly cleaned up work area and all work related materials thank you for choosing Vito. note: 30-day warranty