Gaithersburg, MD

arrived on site to flush water filter started by shutting water off to house and connected hose to drain port and opened up filter and started flushing all carbon from filter flushed out for 20 mins then stopped and let water fill up again for 5 mins and started flushing again for 20 mins till no more carbon came out then turned off boiler drain and disconnected hose and turned water back on and tested water quality and water quality is now perfect thank you for choosing Vito.

arrived on site for a plumbing inspection started by flushing heater while flushing tested house pressure and house pressure is at 60psi and while on site customer wanted price to replace dual check valves tested water quality and water pH is at 7.2 and chlorine 3.0 high is high levels of chlorine. water heater is a 10 year old 75gallon power vent heater and when walking around customer brought up that she has a hard time turning off water to toilet and they are the pull tab shut off valves on cpvc and customer has a total of 6 in the house found no other issues in the house explained findings to customer and gave investment options but customer said she will call us back once she is ready told her no problem and wrapped house up thank you for choosing Vito. recommendation: h2zero ultimate water filer, 5910 replace domestic water check vlave, 824 sprinkler check vlave:920 replace all 6 toilet shut off valves 1080 replace both checks and 6 shut off valves total investment optio

FALL CHECK HEAT PUMP checked and replaced customer supplied filter 20x20x1 checked indoor blower motor and wheel found no ecm motor surge protector, checked emergency heat strips all electrical wires safeties and limits and connections, 10kw heat Bank, checked humidifier water panel and operation, checked uv light bulb, checked return air temperature 64 , supply air temperature 85 , checked heat pump side, return air temperature 65 , supply air temperature 80, checked condenser motor and coil, checked contactor and capacitor, checked defrost board controls stat and operation, checked outdoor air temperature 37 , checked discharge air temperature 33 , checked freon level liquid line temperature 74 , suction line temperature 117 LENNOX AIR HANDLER MODEL NUMBER CBX32MV-024/030-230-6-08 SERIAL NUMBER 1617D15436 LENNOX HEAT PUMP MODEL NUMBER ML16XP1-030-230A02 SERIAL NUMBER 1922B31655

Performing Preventative Maintenance Plumbing Check today. Water heater is 25yr old Kenmore model from Sears. Flushed water heater for exuberant amount of time to remove sediment buildup in tank and minimize calcification inside tank. Buildup is heavy inside tank. Removed heavy buildup from tank today while flushing directly into laundry tub. Documented area for future installation references. There are 2 saddle valves in water lines to water heater. One is vacated and will not be present on new installation. Second is supplying humidifier and will be piped in per code with add-on. Sewer stack is PVC down until cleanout access, which is aged cast iron going down and underground out to street. Average age of cast iron piping is 30yrs. Performed Water Quality test in laundry area. Chlorine levels are above 11ppm. Ideal level in water supply is 2.0-3.0ppm and 1.3ppm with copper piping in home. Hardness levels are HARD with a reading of 8GPG. Spoke to customer regarding situation and propos

FALL MAINTENANCE ON ONE UNIT. I checked the filter and replaced with one costumer provided. I checked the indoor blower whel motor housing compartment for any obstructions and found none. I checked blower amps and found within specs. I checked the Inducer draft motor and flue vent pipe and found okay. I checked Inducer amps and also found within specs. I checked and cleaned the burners and heat exchanger. I checked the ignitior and found it has recently been replaced. I checked the flame sensor and cleaned it off today. The flame sensor does have wear and tear on it. I checked the gas valve and gas pressures are okay. I checked all wiring and connections and all limits and safetys working okay. I checked dampers and found okay. I checked and replaced #45 humidifier water panal. While cleaning replacing the water panel we noticed a fungle outbreak cultivaing within the system. I cleaned it down today for the client. I put everything back together ran it through its cycles and ran norma

Leak In Pipe In Shower: There is a leak from tub area above and customer believes leak is on cold water piping. Viewed area below and subflooring is moist. Customer states bedroom carpet is saturated. Proceeded upstairs to bedroom and viewed situation through access panel removed prior to my arrival. Inspected cold supply pipe and felt no leak. At most, cold line condensates in area and not enough to drip. Continued searching for leaks and viewing area. Behind tub spout is saturated and I can view moisture. Had customer engage water in tub area and viewed. Water is leaking slowly from spout. Had customer engage shower and water flowed more rapidly. Water is going into lip of tub and slowly relieving itself through corner near cold water pipe. Made customer aware I will have to replace spout and build new spout branch. Formulated options for customer and discounted where applicable. Removed existing spout and can now view adapter is broken and source of leak. Provided cause of leak to c

FALL MAINTENANCE ON ONE UNIT. I checked the filter and replaced with one costumer provided. I checked the indoor blower wheel motor housing compartment for any obstructions and found none. I checked blower amps and found within specs. I checked the Inducer draft motor and flue vent pipe and found okay. I checked Inducer amps and also found within specs. I checked and cleaned the burners and heat exchanger. I checked the ignitior and found it has recently been replaced. I checked the flame sensor and cleaned it off today. The flame sensor does have wear and tear on it. I checked the gas valve and gas pressures are okay. I checked all wiring and connections and all limits and safetys working okay. I checked dampers and found okay. I checked and replaced #45 humidifier water panal. While cleaning replacing the water panel we noticed a fungle outbreak cultivaing within the system. I cleaned it down today for the client. I put everything back together ran it through its cycles and ran norm

New Water Filter Installation: arrived on site to install new h2 zero ultimate water filtration system brought new filters downstairs and see if unit will fit and notice unit wasn't going to fit but will have to remove water meter and repipe it to the side and bring prv below the meter since per manufacturer filter has to be installed after the prv. started by shutting water off and started draining house while draining worked on toilet removed supply line and removed tank from bowl and removed old flush vlave and installed new flush vlave per manufacturer specs with a new tank to bowl gasket then placed tank back to bowl and tighten down once house was drained cut out water meter and pipe and prv then removed old male adapters and taped and doped new male adapters and tighten to prv then mounted sediment guard and started to dry fit pipe once all fittings aligned marked and pressed fittings once pressed set tank to fill only tank and let water fill up once filled connected hose to boi

arrived onsite for plumbing inspection. customer has an issue in kitchen sink with frequent back ups that eventually drain. looked underneath sink and viewed both drains. both drains installed very poorly with accordion style tailpieces. gave customer $1,200 estimate to do a complete drain rebuild but he would like to hold off for now. checked all valves, drains and fixtures in the home and found no failures.

arrived on site to take a look at a leak in the ceiling above the shower, on arrival there was a large bubble from the drywall in the ceiling, cut the bubble and noticed it was soapy water, above the bubble was a trap for the shower and 2 supply lines below it, the supply lines seem to be only slightly corroded from the leak but no active leak from them, the trap has what seems to be puddy on some joints, needed to go above and run water down the line to test it but no one in the above unit answered the door, not able to make a repair without being able to locate exactly where the issue is originating from, customer said she will wait over the weekend and try again on Monday, cleaned up work area and left

FALL HVAC CHECK checked filter found not the correct size need a 15x25x 1 or 16x25x1, checked return duct need duct cleaning, checked indoor blower motor and wheel found no ecm motor surge protector, cleaned flame sensor, checked inducer draft motor and flue, checked all safeties and limits, checked humidifier and water panel, checked hot surface ignitor, checked temperature rise 25-55 return air temperature 72 , supply air temperature, CARRIER MODEL NUMBER 58PHA070-16 SERIAL number 2913A15697

arrived for no heat. system saying high limit, but it was the roll out switches h for heat exchanger. let's replace all heat safety due to rust and integrity. I inspected the heat exchanger and noticed a dark mark near the area of the roll out switches so we replace safety and roll out switches at heat exchanger. if it pops again we need to replace heat exchanger. Heat is on and running. I did not notice rust or damage to hear exchanger damage may be near the screw mounts. replace all heat safeties. roll out x2. high limit $846.27

Leak From Ceiling Into Master Bedroom: arrived back on site to see about fixing the leak in the ceiling, took another close look at the hole and found a hard to see pinhole leak on the cold 3/4 copper line, shut off water to the building with permission from the engineers, cut out about 8 inches of the old pipe and pressed in new copper, restored water and tested for leaks, no further leaks found, informed customer of repairs, cleaned up work area and left

Performing Preventative Maintenance Plumbing Check today. Water heater installed approximately 2wks ago. Water Pressure in home is 70psig. Began check in basement. Basement bathrooms are in good condition with no malfunctions. Documented recent installation. Humidifier draining while in area and heard sump pump engage and disengage. Sump Pump is good and operational. Basement kitchen area is good. Powder room toilet requires new fill valve. Existing is siphoning. In both upstairs bathrooms, toilets require new 3in flappers. Master bedroom bathroom on main floor is in good condition at this time. In kitchen, cleaned wand if debris to kitchen touch faucet. Performed Water Quality test in kitchen. Hardness levels are Moderately Hard with a reading of 7GPG. However, with condition of screens on faucets, sediment count in water is high. Chlorine levels are excessively high with a reading above 11ppm. Spoke to customers regarding water quality and began formulating options for customer appro

Returned to replace board and sensor at the outdoor unit. rewired new board and sensor and found all okay. Tested unit and ran normally. Before leaving the client advised me that there was water on the floor near the air handler. I detected a water leak coming from copper pipe spraying down on top of the unit. Called the office and made them aware that a plumber needs to come and make a repair. Thank you

Returned to replace board and sensor at the outdoor unit. rewired new board and sensor and found all okay. Tested unit and ran normally. Before leaving the client advised me that there was water on the floor near the air handler. I detected a water leak coming from copper pipe spraying down on top of the unit. Called the office and made them aware that a plumber needs to come and make a repair. Thank you

Arrived at location to repair leaking 1/2 gate valve. Turned the water off and drained from the hose bib. Proceeded to cut the old 1/2 gate valve off and replace it with a new 1/2 ball valve with a bleeder. Turned the water back on and tested for leaks, none at this moment. Cleaned up our area and left.

I returned to do proper diagnosis on system due to the outdoor coil being completely frozen 3 days ago. Upon arrival system was still on AUX heat. I went to the outdoor unit and found completely defrosted. I cut the heat pump on and called for heat at the thermostat. This Lennox heat pump holds about 13lbs of R410a refrigerant. I put my gauges on and I let it run for about 30 minutes. On the low side I got a 85psi. On the high side it was reading 320psi. I checked coils and found clean. I checked indoor filter found clean There is a defrost board and sensor and the purpose of a defrost board is to prevent ice from building up on coils. When the coils get to a certain temperature the cycle reverses and goes into cooling mode. The outdoor fan cuts off off and extracting heat leading to coils defrosting than reverses back. I checked my return air temperature of 66 and a supply air temperature of 106. The problem is the defrost board, it never detected the ice build up. I will check for

Arrived at location to camera the toilet in unit 302. Started to camera the line and nothing was showing that it was clogged. The line was clear but we noticed around 14ft that there is a separation of pipe. In order to do repair, we would need to go to the first floor and cut behind the shower wall since the 3in main pipe is located behind the wall. refer to pictures & provided. we also replaced customer provided toilet as well. no leaks occured

arrived on site for a customer who has hard water and a running toilet customer said showed me area of concern and customer said he replaced the flapper on his flapper and still has a high water bill and that toilet still runs and tested water quality and found out customer chlorine is at 3.0 which is really high and customer had hardness strips and tested at 250 ppm which is hard water. talked to customer and explained we have a bad flush vlave since customer already replace flapper only left is the flush vlave and while on site explained to customer about water quality and how it can affect there toilet parts as well tested house pressure and found water pressure and house pressure is at 65psi which is good gave customer investment options and today customer went with a h2zero filter and I will do a complimentary flush vlave and customer singed up for the plan thank you for choosing Vito. note: will return with parts and helper

Clear Two 3rd Floor Toilets: arrived at location for 302 toilet backing up, we try to use the 1500 to snake the line but only went 15ft, then we tires the k-50 because the pipe size was smaller then 4in, we tires the k-50 and it was also jamming up at the same location of the 1500 cable. we used difern type of k50 heads and got the same results. we will come back tomorrow with a camera and camera the line and front there to see if we are able to get it with the k50 or cut out a section of pipe.

arrived on site for a customer who's garbage disposal doesn't work customer showed me area of concern and said there disposal stopped working and they could hear a hum when they run it and now that don't hear nothing. Reached underneath and pressed reset button and turn on disposal and disposal was humming customer already had one on site for me but wasn't going to fit i gave customer investment options and customer went with a customer supplied disposal and they will call us back on they have the right one thank you for choosing Vito. note: customer will order parts and will return

OUTDOOR UNIT MAKING LOUD NOISE: I arrived to the client house and I went to the thermostat and turned the fan on and it ran. I called for heat and went to the air handler and checked the filter and found it has been replaced recently per client. I went to the outdoor unit and noticed the coil iced up completely. The outdoor unit kicked on and ran and the house was heating. The defrost board was flashing "ambient sensor problem" At this time I cannot perform any further diagnosis until the coil has completely defrost itself. I left the outdoor off and I let the Aux heat run. The self defrost should take about 24-48hrs. We will have to return to finish diagnosis. For now the client will only pay the $120 dispatch fee and we will need to contact him back once coil is defrosted.

Run Camera, Clear Drain: arrived at location for a back up and camera at a fish restaurant. once arrived customer showed us multiple kitchen floor receptor backing up. customer showed us a cleanout out back to snake through. open the clean out and it was filled with water, snake the line ran 60ft of cable but around 10-15ft was the clogged. afterwards we camera the snake found multiple bells in the line also about from the top of the cleanout down to the 90 is grease. the 90 outlet to about 5ft of pipe has a belly in it. this system run from cast iron to plastic (6in) about 68ft is also a bell, customer requested to mark it. I will attach picture of the belly and also attach to the email a video

New Thermostat Keeps Turning Off: arrived. system on and running. i believe. the issue may be the contactor. we will replace this in ac if system is presist.