Kensington, MD

When Upstairs Toilet Flushes The Downstairs Toilet Overflows: arrived on site for a backed up toilet knocked on door and no one answered waited for 10 mins and no answer walked around property and notice nobody was home called office and no one picked up in office I also tried to reach customer but no answer.

NO HEAT Customer said fan not blowing well, turned on ceiling hung warehouse heater found system working heating fine at this time, adjusted deverter blades to point downward, want thermostat set to 65 DAYTON MODEL NUMBER 3E404 SERIAL NUMBER C8851426

No Heat Call: Today, I arrived on site to assess the heat pump issue. Found the heat pump cycling off. Noticed the Nest thermostat was triggering off the W wire. Identified a bad contactor that needed replacement. Replaced the faulty contactor. Discovered the system was low on refrigerant charge. Before proceeding to charge the system, the owner requested to halt further work. Will bill for diagnostic time and services rendered.

FALL CHECK HVAC FURNACE checked filter found needs to be replaced soon 16x25x1, checked indoor blower motor and wheel found no ecm motor surge protector, cleaned flame sensor, checked all safeties and limits, checked inducer draft motor and flue pipe, found no uv light system or humidifier, checked temperature rise 40-70 return air temperature 71 , supply air temperature , 127 CARRIER MODEL NUMBER 58SB090E17-14 SERIAL NUMBER 1523A14650

Clogged Toilet and Sewer Backup: arrived on site for a clogged toilet customer showed me area of concern and said we was out here awhile back and camera her line and found a section of pipe with roots and last night mainline backed up and sewage started backing up from the 1ft floor toilet told customer looks like they are scheduled to hydro jet the lines on the 7th but customers still like for us to go ahead and snake the main line so they can use restrooms coated customer to snake line and customer agreed started by turning water off the toilet and you Shop-Vac to remove any remaining water then undid Johnny boats and pulled toilet notice water standing in the bottom of the pipe set up sneaking machine and started sneaking at two cables cables started to act like they were stuck after a good while of going back and forth cables were freed and decided to pull cables back found a huge chunk of roots on the cable but line still wasn't clear went back inside your drain and started snakin

Bathroom Toilet and Shower Are Backed Up: upon arrival of home I noticed that the upstairs hall bath tub was clogged. I flushed the toilet multiple times and didn't see anything come up from shower. ran sink and saw water come up thru tub. with customer consent I snaked that the bath tub and pulled back a lot of dark colored hair. the drain immediately went down. ran water for testing and found nof further failures. customer has flue and didn't want to make transactions in hand but would like the office to call to collect payment.

upon arrival of home I noticed that the garbage disposal was making a weird sound as if something was loose. customer said the disposal was here when they moved in 6 years ago. with the customer consent I replaced the disposal and checked all connections for leaks. applied a loop to the discharge hose to prevent smells. customer signed up for service plan. there are no further failures.

Returned today to replace faulty UV bulb on air scrubber. I replaced bulb and connected air scrubber right back up. I turned on furnace before leaving as well just to make sure the furnace worked and ran. Check full operation and found okay as of now. No charge part under warranty.

Arrived on site for heating maintenance on a 90% furnace. Conducted a combustion test with results showing CO at 52 ppm, which is within range. Verified the temperature rise of the furnace; readings were good. Inspected the condensation line, confirming it is free and clear. System is heating properly and functioning as expected.

i arrived at my customer home for the air scrubber not working I did a system check and find one bad bulb I recommend a replacement of the bulb under warranty parts been ordered will return when parts get delivered.

Commercial Plumber Call, Main Stop Line: arrived on site to look at a stoppage in the 1st floor restrooms that may have been in the stack, nearby closet connected to bathroom had a drain overflowing, ran water on the 1st floor from 2 different sinks and flushed the toilets about a dozen times total, not able to recreate the backup, went to the 2nd floor and tried again, no luck recreating the backup, informed customer, cleaned up work area and left

AC HASN'T CAME ON IN 2 DAYS checked AC found thermostat calling for AC but no fan operation, checked furnace found no 120 volts checked circuit breaker, not tripped, checked toggle switch found power going in but not going, open junction box found loose wire connection tighten screw, checked operation furnace and ac is working cooling fine

09/19/2024 upon arrival of home I noticed that the toilet I repaired a few backs was still experiencing issues. the toilet had a sluggish flow and would run periodically. I then opened tank to fully inspect. I noticed that the toilet handle would sit on top of the fill valve causing it to run. I looked in the bowl and noticed heavy calcification around the jet opening . I cleared the jets and readjusted the toilet handle . toilet is flushing at its best at the moment . there are no further failures. customer also signed up for service plan.

09/18/2024 THERMOSTAT PROBLEMS checked thermostat found working fine, customer explained to me that the thermostat will go blank then come back on , check the condensate drain line that has a ez trap with safety plunger switch up, ( slow draining) cleared blocked condensate line filled with algae buildup, treated with customer supplied bleach, checked operation system is working draining and flowing fine, checked filter ok, checked temperature split return air temperature 73 , supply air temperature

09/13/2024 arrived on site for a customer who wants a gas pressure test customer showed me area of concern and explained the situation to me she just replaced her heater 2 years ago and after the first year her water heater stopped working they called rheem and sent a plumber out and replaced the burner assembly since it burned out and now they replaced it for a second time customer said the plumber that rheem said he recommends a gas pressure test to see if the heater is getting enough gas to it. customer has a 50 gallon gas before and they upgraded to a 75 gallon gas heater gave customer investment option to test gas pressure and customer agreed started by checking out side and see that the gas meter has a 5psi gas reading and a pressure regulator before the meter meaning it's getting 1.5 psi which is good. connected pressure gauge to the heater drain and have 60psi of water pressure then disconnected gas and installed test coupling for monometer turned gas slow on and saw that on th

09/13/2024 arrived onsite, removed Toto toilet tank cover in powder room bathroom. customer stated that fill valve was getting triggered causing water to spray into flush valve on occasion. I diagnosed the issue as the existing flapper was not making a proper seal on the flush valve mechanism which in turn causes the water to run. removed existing flapper and installed new 3" adjustable flapper and set to proper setting based off the toilet model. flushed toilet multiple times to check for proper operation. cleaned up and removed all job related debris.

arrived onsite, turned water off to toilet. removed existing flexible supply line and fill valve. installed new fill valve and adjusted tank water level to proper level. installed new supply line. flushed toilet multiple times to check for proper operation. cleaned up and removed all job related debris.

09/10/2024 arrived onsite, customer's powder room toilet had a slow leak by the angle stop valve. determined angle stop valve was new and not the cause of leak. turned valve off and disconnected supply line from fill valve BC threads. noticed that the fill valve nut was loose while removing the supply line. tightened fill valve nut and reconnected flexible supply line. turned valve back on and flushed toilet multiple times to check for leaks. advised customer to monitor the area and see if leak continues. if it does, I informed customer that the Toto fill valve and the flexible supply line will need to be replaced. cleaned up work area.

09/06/2024 Today, I arrived on site for cooling maintenance and found the following issues: The filter is slightly dirty, but the owner will replace it with a reminder. The condensate pump safety end has been snipped off, which is a potential flood risk if the pump fails. I put the pump on operating mode only, not safety mode. There is no water alarm in the space. I recommend installing one in case the condensate pump fails. The condensate pump line is brown and hard. No condensate treatment has been done. I recommend using vinegar to preserve the drain line or replacing the pump and line for safety. I checked the AC unit outside and the pressures are okay. The outdoor unit is not badly dirty and the capacitor is okay. The contactor should be replaced due to burn marks, but the contactor ohms are good and there is no voltage drop across it. The units are 14 years old and at the end of their life. I recommend speaking with a comfort advisor to assess the need for a system replace

09/03/2024 Examined area of concern by customer. Customer states they seen water on floor in basement in same area of repair made on previous visit. Spoke to customer regarding condition of piping and made customer aware today's visit is no charge because I want to demonstrate the condition of existing piping. Shutdown water system to home and drained. Cut out 6in section of existing piping including pipe repair made on previous visit. Set and secured new pipe in place to existing piping with ProPress machine. Repressured water system to home and bled air from piping. Cleaned drywall dust from floor and documented repair. Took section of existing piping to customer with piece of new piping and showed customer that existing piping is weakened with deteriorated fire wall in pipe and spots where pinhole leaks are forming inside weakened pipe. Customer is concerned and would like repipe proposal's. There are no active leaks in basement ceiling at this time that are visible. Thank you for c

08/30/2024 Examined area of concern by customer. Performing Preventative Maintenance Plumbing Check today. Water Heater is 4yrs old. Water pressure in home is 70psig. Flushed water heater for duration of inspection in effort to remove built up sediment and minimize calcification buildup in tank. Flushed directly outside. Wet spot on basement ceiling. With customer permission, cut small hole to see in ceiling. There is a leaking in copper pipe in ceiling. No issues in laundry area. Basement bathroom in office area is in good condition. Drainage is excellent in basement and outside. No malfunctions in kitchen area. Main floor bathroom is good. Upstairs hallway bathroom sink has a leaking trap. After closer look, side of trap is corroded and leaking. Performed Water Quality test in kitchen. Chlorine levels are low with a reading of 1.3ppm. pH is neutral with a reading of 7. Hardness level is High with a reading of 10GPG. Anything above 10.6 is considered Extremely Hard. Exercised all gate

08/23/2024 Arrived on site. Removed toilet and camera entered line. Located and Recorded line and it's damage.

08/20/2024 Examined area of concern by customer. Customer states when shower upstairs is used or laundry area in immediate room, floor drain backs up. Inquired about if these are the only areas effecting drain and customer stated yes. Began running water in laundry tub and viewed movement in trap water. Asked customer to go in immediate basement bathroom and flush toilet. Water in trap moved. Gave customer investment options ranging from branchline cleaning, mainline cleaning through 3in floor drain and pulling toilet to run cables through closet bend. Began drain cleaning through floor drain. Ran total of 60ft of drain cables through drainline and did not restore flow. Pulled cables back to reveal minimal. Wrapped.cables up and staged outside. Returned inside with Sewer cables. Through 3in floor drain, ran total of 105ft of sewer cables through floor drain to reach main and exit property. At 90ft, flow was restored in home. Ran additional cables to ensure main was cleaned fully. Pulle

AC Maintenance 08/06/2024 Today, I arrived on site for a cooling maintenance job. Here's a summary of the recommended repairs, replacements, and additional services: Cooling System: Supply temperature: 54F Return temperature: 74F Temperature split: 20F Replaced the filter provided by the owner Water Heater: Noticed a leak that calcified and closed Rust damage around the cold water side Water heater is older and without an expansion tank Recommend having the water heater replaced Furnace: Blower amps are good System is clean AC Unit: Cleaned the unit with water only, as it was dirty Pressure and subcooling are at 10F System is cooling properly at this time Locking Caps: The locking caps on this unit are too big They can be easily pulled off Proper locking caps are needed Please let me know if you have any questions or if you would like to proceed with the recommended repairs and replacements.

08/05/2024 AC MAINTENANCE ON ONE UNIT. I checked both 16251 filters and replaced with ones Costumer provided. I checked the indoor blower wheel motor housing compartment for any obstructions and found none. I checked motor amps and found within specs. I checked the evaporator coil and noticed some rust on the coil. I flushed the Condensate drain line that goes to a Condensate pump with 2 gallons of water and added condensate tablets. I also noticed a fungle outbreak cultivating within the unit contaminating it and circulating back into the air. I did show the client and make them aware of this concern. I checked all limits and safetys and all wiring and connections. I got a return air temperature of 71 and a supply air temperature of 49. I checked the outdoor condenser coil and found real dirty with dirt and debris. The clogged coil will make restrict the air flow for the compressor, and in the long run it will eventually damage the compressor itself. These outdoor units must be clean