Potomac, MD

Call to perform maintenance on 2 systems. System in the attic is a 2022 Heat pump system. Checked all components for proper operation found no issues with components. Secured any loose wires and checked for dirt and debris. Found blower is clean along with evaporator coil. System does not have an Air Scrubber or Humidifier. Checked condenser unit for proper operation. checked all starting components and refrigerant levels found system in good condition. Final cycled system at the time system is operational. System is a 2002 Furnace/AC. Checked all components for proper operation found no issues with components. Secured any loose wires and checked for dirt and debris. Found blower is very dirty along with a very rusty evaporator coil. System does not have an Air Scrubber or Humidifier. Checked condenser unit for proper operation. checked all starting components and refrigerant levels found system in bad condition. System runs on R22 witch is no longer available since 2020. Recommended

NO HEAT checked furnace found bad circuit board , went to the supply house to pick up part, installed part, checked operation, furnace is working heating fine at this time. return air temperature 63 , supply air temperature 116 , temperature rise 40-70 AIRTEMP MODEL NUMBER VG7SA 108C-35C1 SERIAL NUMBER VGG151140023

Spring HVAC CHECK checked and replaced customer supplied filter 16x25x1 , checked indoor blower motor and wheel found no ecm motor surge protector, checked inducer draft motor and flue, checked all safeties and limits, checked and cleaned burners and heat exchanger, checked and cleaned flame sensor and hot surface ignitor, checked humidifier and replaced customer supplied water panel #35 , found no UV light system, checked all water lines, trap and tubes, checked condesate pump, checked temperature rise 25-55 , return air temperature 71 , supply air temperature 119 GOODMAN MODEL NUMBER GMES960804CNAA SERIAL NUMBER 0270F05089

Call to perform maintenance on 2 systems. System is a 2023 80% Furnace/AC. Checked all components for proper operation found no issues with components. Secured any loose wires and checked for dirt and debris. Found blower is clean along with evaporator coil. System does have an Air Scrubber or Humidifier. Final cycled system at the time system is operational. System is a 2009 90% Furnace/AC. Checked all components for proper operation found no issues with components. Secured any loose wires and checked for dirt and debris. Looked at heat exhanger and found crack on 3rd cell on ring. Shutdown furnace for safety reasons. Informed customer of findings and recommended replacement. Customer agreed to talk to consultant about replacement. SYSTEM 2024 80% FURNACE System is a 2024 Rheem 80% gas furnace. Conducted a full system inspection to assess furnace operation. Checked thermostat communication and verified proper call for heat. Inspected burners for proper combustion. Tested ignition

arrived for cooling maintenance. u have to remove furnace condensate to remove filter left side. replaced filter provided by owner. filter rack right side of u it is loose and not connected good. making a heavy buzzing noise. tried to adjust this but it needs a new slip and tape to make repairs of leaking air. split temp is within range. blower wheel and housing are good at this time. ac unit it is a very old r 22 unit. unit needs a chemical coil cleaning. capacitor is reading extremely low but system turns on. contactor has heavy burn marks and need replacement. there was a mouse home inside unit. blood from mouse bodies on contactor and controle board. system should be replaced. customer would like quote to replace ac coil.

Today, I arrived on site for heating maintenance on a two-zone system. Heating System Overview: First heat pump showed a temperature split of 34 degrees. Owner replaced filters recently. UV light needs replacement due to burn marks; it glows but lacks brightness. Unit safeties, voltages, and amps are all within specifications. Heat pump pressures are also within specifications. Heat pump coil is clear of debris and heating properly. Recommended installing a surge protector for the disconnect, estimated cost $340. Second Heat Pump Details: Video taken of exposed electrical wires; these wires require securing. Coil is in good condition. Electric heat amps are within specifications. Blower capacitor is functioning well. Blower wheel and housing have slight dust accumulation from the attic. No surge protector installed; recommended installation of a second surge protector, estimated cost $280. Voltages and amps are within specifications. Spiders found dead on the contactor

arrived on site to install disposal customer spoke with management and he went with just having the basement disposal replaced and we already have old disposal removed took new disposal out of box removed dishwasher drain plug before Mounting connected electrical then mounted and locked disposal in place connected drain work and tested for leaks as of ticket completion no leaks were found cleaned up work area and all work related materials thank you for choosing Vito. note: disposal warranty for 1 year

arrived on site for plumbing inspection started by flushing water heater while flushing Inspected the rest of the plumbing in the house water pressure is at 65psi when flushing heater notice a good amount of sediment that came out if water heater tested for water hardness and notice water did came out at 15gpg making water hard installed the rest of the plumbing and as of today inspection found no other issues. let customer know my findings and gave investment options for a whole house water softener and a ion 6 to help prevent scale from building up inside of water heater customer said he will like some time to think about options wrapped hose up thank you for choosing Vito.

Today, I arrived on site to check the heating system. Customer reported no heat from the furnace. Found the system not running with no error codes displayed. Turned off the power to the unit for safety. Inspected both capacitors; confirmed they are functioning properly. Reset the power and the furnace successfully turned on. Initial operation was slow, but the furnace began running afterward. Achieved a temperature rise of 60F on the furnace. Confirmed the furnace is heating adequately. Noted that the owner has already replaced the filter.

Met customer at the door he let us inside. the customer told us that he had low water pressure in the house especially in the showers and kitchen sink. I had the apprentice go downstairs and slowly turn up the pressure while I checked around the house. after the pressure in everywhere but the kitchen faucet was at acceptable levels I took off the aerator and it was significantly clogged I cleaned it and put it back on and the water pressure was acceptable for the customer. Thank you for choosing Vito

Low Water Pressure In Kitchen: arrived on site for a customer who's pipes bang when running water customer said he notice the issue a few months ago and every time they use the master bathroom faucets and shower there hear a loud banging customer showed us and we can hear the pipes bang. walked into bathroom and saw water from the shower head and faucet was pulsating customer said when you go down to the main shut off valve you can see the vlave shaking to and customer showed us valve and valve was shaking notice old prv and told customer the prv went bad meaning he has high water pressure flowing thru his house and that's what's causing his pipes to shake also notice 75 gallon has heater is from 2004 making it 21 years old brought up age of heater to customer and gave investment options but for today customer went ahead and just wanted the prv replaced and also signed up for our vip plan. started by shutting water off to house and started draining once drained removed old prv union an

Arrived on site and met customer at the door I asked him where his water shut off was and he took me over to it. when we tried to open it we could only open it part ways and it was filled with dirt. we cut off the bolt holding it down and tried to get out as much dirt as we could but towards the end we saw a metallic object towards the bottom which was not allowing us to turn it. called wssc and explained to them our situation and they said they would send somebody out. Went inside and saw that the disposal the customer had gotten was not the same electrical connection as the previous disposal and we had to go to the supply house and get one that fit the new disposal. when we got back from the supply house wssc had already come out and seen th problem and they're gonna have to dig it up sometime this week. I called the wssc technician that was on site and he told me that the stem inside the hole was broken and that's why we couldn't get any type of turn on it. we went downstairs to do

Customer is experiencing backup in home. Home was purchased in May 2024. Customer would like to know what's going on. Spoke to customer regarding past drainage issues in home. Gave customer investment option to pull toilet and run sewer cables through closet bend. Gave additional investment option to run sewer camera after clearing. Customer would like to contact insurance company and get back to us regarding backup. Thank you for choosing Vito!

arrived on site for a customer who has 2 bad garbage disposals customer showed me area of concern and said his disposal upstairs and in the basement hum tried freeing up motor but motor was sizzed up badly and I recommended replacement customer already had the 2 new disposal he will like replaced with while on site customer showed me water main area and said water was leaking from the main 1" valve. after talking to customer and customer said he does travel alot he always shuts his water off to his house when he's away talked to customer about Moen flow and how it will be a great fit for him and customer agreed gave customer investment options and customer went ahead and will get all the work done thank you for choosing Vito. note:will return tomorrow with helper to do work

Performing Preventative Maintenance Plumbing Check today. Water pressure in home is 75psig. Water heater is 4yrs old. Flushed directly into tub in adjacent bathroom. Expansion Tank is good. Kitchen is in good condition. Powder room is free of any malfunctions. Laundry operates perfectly. Laundry valves are under tub. Upstairs master bedroom bathroom is in great condition. Removed cap to shower drain and scraped buildup off. No clog in drain. Additional room bathroom tub is dripping constantly. Shutdown water supply to fixture and rebuilt stems with no further leaks. Exercised all Angle stops in home. Total of 13 gate style stops in home. Performed Water Quality test in kitchen. Chlorine levels are elevated with a reading of 11ppm. Hardness levels are Extremely Hard with a reading of 12GPG. Formulated options for customer approval and presented. Customer has accepted options for research and will contact us back with his family's decision. Plumbing in home is in good condition at this t

arrived onsite, customer advised me that the PRV has been making a loud whistling noise since last Monday night. made numerous adjustments to the PRV with pressure gauge on WH drain valve to no avail. called Watts (PRV manufacturer) and ran through some troubleshooting tips. eventually support advised me to just install a new valve. picked up new PRV. disconnected existing valve and installed new. opened faucets to check for proper operation. left PRV set to 50 psi and verified with pressure gauge. no failures upon job completion.

New Hot Water Heater Installation: arrived on site to install new 50 gallon electric heater started by shutting water off to house and started draining house while drained started to drain heater notice heater wasn't drained from drain port since it was full of sediment so cut heater out and removed tmp and and drained down below tmp then removed tmp and inserted pump started draining heater. while draining started prepping carpet shield for carpet notice carpet shield is not for hard wood floors so called office and had plastic sheeting brought out to me placed carpet shield on carpet and stairs that we will be taking heater out once runner came with plastic sheeting placed on hard wood floor and notice it wasn't enough called again and had runner drop cloth brought out to me. heater drained halfway and heater was still heavy when testing to see if we can lift it over and tank out floor board if the closet started cracking when taking a look notice there's no support under there let c

Upon arrival customer concerns heat is pump is not heating properly. Checked system and found braker has flipped again. Checked condenser unit and found capacitor has failed. Replaced capacitor and cycled system. Found refrigerant level are in good standing. Final cycled system at this time system is operational. Collected $330 by check.

No Hot Water: arrived on site for a customer who has no hot water customer showed me area of concern and said they have 2 water heaters in the house one that feeds some parts of the house but they have 1 50 gallon electric heater that feeds 3 main bathroom in the upstairs. customer showed me heater and saw water shooting coming out of the heating element and heater is 23 years old told customer heater needs to be replaced and gave customer investment options and as of ticket customer went with a new 50 gallon electric heater and will return with a helper to install thank you for choosing Vito. note: will return with helper to install new hot water heater

arrived on site to install new sewage pump lid took out new covers and notice office ordered the wrong lid and I had normal sump pump lid covers and not for sewage will need to order a 3in vent and a 2"outlet sewage pit cover let customer know and will return and install thank you for choosing Vito.

arrived onsite, customer advised me that there was a pinhole leak on 1" copper pipe above the main water shut-off valve and PRV. customer already had water turned off to house. customer also wanted the PRV and the gate valve after the meter replaced. first, turned faucets on to drain out water from the copper water lines. next, I removed a piece of 2 x 4 nailed into the wall that was being used a support for the vertical pipe after the water meter. cut out gate valve above the meter next. made another cut on horizontal pipe in ceiling. the existing PRV was on the pipe that I cut out. installed ball valve a few inches above the water meter. placed 2 x 4 back against wall and screwed copper strap onto it to support pipe. next, I pre fabricated the PRV and then placed it above the new main water valve. connected to existing pipe in ceiling with 90 and coupling. installed 2 copper straps onto joists to support horizontal pipe. pressed all connections. turned on gate valve which was located

Plumbing Call Back: Customer states, on prior Maintenance Check, technician onsite turned shower/tub handle too hard and broke extension. Explained to customer I will assess situation. Customer made me aware of situation from his standpoint and that he just needs this fixed today. Assured customer this issue will be rectified today. Ordered new extension and checked truck stock for material. No extensions in stock at this time. Parts department is acquiring and delivering to site. Knocked on customer door to make him aware of delay in repair. Waited onsite for materials and they were delivered. Opened access panel in closet and there are no shutoffs behind tub area. Shutdown water system to home from meter and partially drained top level of home. Removed extension and documented. Handle has top stuck in handle. Made customer aware these extensions get brittle over time and break. Offered to replace additional 2 and customer declined. Installed the new extension and secured. Cannot full

HVAC MAINTENANCE: System is a 2024 Furnace/ 2019 AC. Checked all components for proper operation found no issues with components. Secured any loose wires and checked for dirt and debris. Found blower is clean along with evaporator coil. System does not have an Air Scrubber but does have Humidifier. Humidifier pad needs to be changed. Customer want to order and install them self. Final cycled system at the time system is operational. An Air Scrubber is recommended for homes to keep there air and ducts cleaned, while also oxidizing the air to help make it smell fresh. The Air Scrubber will eliminate dust in the home and make your filter more effective. Cost is $1300 before discounts.

Plumbing Maintenance: arrived at the job site and started inspecting everything. the 2 bathroom up there were fine. the went to the main floor which is only the kitchen and the 1/2 bath and everything was working fine. down the basement in only a 1/2 a bath a water heater and the laundry top. and everything was working fine the water heater was blinking at the right second. THANK YOU FOR CHOOSING VITO

Install Wide Spread Faucet: arrived at the job site and started taking the old faucet out the cabinet. once I was able to take the old faucet out I started cleaning the counter top since it had old residue. I started putting the new faucet, and the I was done putting it together they were a little short so I had to use extension supplies line for the water. once i connect everything I tested everything to make sure every thing was done properly. collected all my tools and clean my work area. THANK YOU FOR CHOOSING VITO FOR YOUR PLUMBING INSTALLATION