Potomac, MD

New Hot Water Heater Installation: arrived on site to install new 50 gallon electric heater started by shutting water off to house and started draining house while drained started to drain heater notice heater wasn't drained from drain port since it was full of sediment so cut heater out and removed tmp and and drained down below tmp then removed tmp and inserted pump started draining heater. while draining started prepping carpet shield for carpet notice carpet shield is not for hard wood floors so called office and had plastic sheeting brought out to me placed carpet shield on carpet and stairs that we will be taking heater out once runner came with plastic sheeting placed on hard wood floor and notice it wasn't enough called again and had runner drop cloth brought out to me. heater drained halfway and heater was still heavy when testing to see if we can lift it over and tank out floor board if the closet started cracking when taking a look notice there's no support under there let c

Upon arrival customer concerns heat is pump is not heating properly. Checked system and found braker has flipped again. Checked condenser unit and found capacitor has failed. Replaced capacitor and cycled system. Found refrigerant level are in good standing. Final cycled system at this time system is operational. Collected $330 by check.

No Hot Water: arrived on site for a customer who has no hot water customer showed me area of concern and said they have 2 water heaters in the house one that feeds some parts of the house but they have 1 50 gallon electric heater that feeds 3 main bathroom in the upstairs. customer showed me heater and saw water shooting coming out of the heating element and heater is 23 years old told customer heater needs to be replaced and gave customer investment options and as of ticket customer went with a new 50 gallon electric heater and will return with a helper to install thank you for choosing Vito. note: will return with helper to install new hot water heater

arrived on site to install new sewage pump lid took out new covers and notice office ordered the wrong lid and I had normal sump pump lid covers and not for sewage will need to order a 3in vent and a 2"outlet sewage pit cover let customer know and will return and install thank you for choosing Vito.

arrived onsite, customer advised me that there was a pinhole leak on 1" copper pipe above the main water shut-off valve and PRV. customer already had water turned off to house. customer also wanted the PRV and the gate valve after the meter replaced. first, turned faucets on to drain out water from the copper water lines. next, I removed a piece of 2 x 4 nailed into the wall that was being used a support for the vertical pipe after the water meter. cut out gate valve above the meter next. made another cut on horizontal pipe in ceiling. the existing PRV was on the pipe that I cut out. installed ball valve a few inches above the water meter. placed 2 x 4 back against wall and screwed copper strap onto it to support pipe. next, I pre fabricated the PRV and then placed it above the new main water valve. connected to existing pipe in ceiling with 90 and coupling. installed 2 copper straps onto joists to support horizontal pipe. pressed all connections. turned on gate valve which was located

Plumbing Call Back: Customer states, on prior Maintenance Check, technician onsite turned shower/tub handle too hard and broke extension. Explained to customer I will assess situation. Customer made me aware of situation from his standpoint and that he just needs this fixed today. Assured customer this issue will be rectified today. Ordered new extension and checked truck stock for material. No extensions in stock at this time. Parts department is acquiring and delivering to site. Knocked on customer door to make him aware of delay in repair. Waited onsite for materials and they were delivered. Opened access panel in closet and there are no shutoffs behind tub area. Shutdown water system to home from meter and partially drained top level of home. Removed extension and documented. Handle has top stuck in handle. Made customer aware these extensions get brittle over time and break. Offered to replace additional 2 and customer declined. Installed the new extension and secured. Cannot full

HVAC MAINTENANCE: System is a 2024 Furnace/ 2019 AC. Checked all components for proper operation found no issues with components. Secured any loose wires and checked for dirt and debris. Found blower is clean along with evaporator coil. System does not have an Air Scrubber but does have Humidifier. Humidifier pad needs to be changed. Customer want to order and install them self. Final cycled system at the time system is operational. An Air Scrubber is recommended for homes to keep there air and ducts cleaned, while also oxidizing the air to help make it smell fresh. The Air Scrubber will eliminate dust in the home and make your filter more effective. Cost is $1300 before discounts.

Plumbing Maintenance: arrived at the job site and started inspecting everything. the 2 bathroom up there were fine. the went to the main floor which is only the kitchen and the 1/2 bath and everything was working fine. down the basement in only a 1/2 a bath a water heater and the laundry top. and everything was working fine the water heater was blinking at the right second. THANK YOU FOR CHOOSING VITO

Install Wide Spread Faucet: arrived at the job site and started taking the old faucet out the cabinet. once I was able to take the old faucet out I started cleaning the counter top since it had old residue. I started putting the new faucet, and the I was done putting it together they were a little short so I had to use extension supplies line for the water. once i connect everything I tested everything to make sure every thing was done properly. collected all my tools and clean my work area. THANK YOU FOR CHOOSING VITO FOR YOUR PLUMBING INSTALLATION

arrived onsite, commercial ice maker water supply line experiencing water hammer when machine is turned on and when it is calling for ice. customer has Everpure single water filtration system with pre-filter. pressure gauge on system reads 80 psi but during water hammer it drops to 60 psi before going back to 80. checked building pressure at mop sink faucet which read 60 psi (normal reading). no PRV on incoming water service line. also the twist waste valves on 2 and 3 compartment sinks are leaking and/or not operating properly. customer wants quote to replace all 5 twist waste valves and washer replacement on 2 different faucets hot water side. another wall mounted service sink faucet needs a gasket replacement at the union on the hot side. customer wants quote for the work described above. as far as the ice maker water hammer goes, customer's employee Max usually replaces the filtration system cartridges so he will have Max do that. if the cartridge replacement doesn't work then cust

Repipe 12-18 Inches of Copper Piping: Restoration Company has been onsite and have recommended additional piping, in basement bedroom ceiling area, to be replaced. Customer provided me pictures of area and I was able to accurately give investment option for required process of repairs today. Entered home and shutdown water system to home and drained through basement bathrooms. Opened kitchen faucet to empty branchline requiring repairs today. Cut out piping from joined 90s and cut again after bridge. Prefabricated section of copper piping with new 90s and set section in place. With perfect fit, secured new fittings to new and existing piping in area. With all intact, repressured water system to home and bled air from piping. Inspected repaired area and there are no leaks present on any connection points in area, nor any existing piping in area. Set cut out section of piping on basement bedroom bathroom sink for customer, if needed. Removed tools from site and cleaned area thoroughly. T

arrived at the job site and spoke with the home owner. he explained to me what he wanted to do I fix the leak and replace the T from it was leaking after I first the first leak. once I was done I started putting insolation on everything pipe that was hot and cold. I fill up the system to make sure it was no more leak and drain it back. collected all my tools and clean my work area. THANK YOU FOR CHOOSING VITO

Disconnect Water Heater: Mitigation services has requested removal of equipment from utility room of pool house. Mitigation services tech arrived and explained to myself and customer exactly what requires removal and why. Water heater will require removal and staged under awning outside utility room. There is mold on/in wall surrounding water heater and HVAC system. Expansion tank to water heater has expanded and will require replacement when it's time to reinstall. Made customer aware. shutdown gas supply to appliance and disconnected gas union fitting. Cut water lines back and installed isolation valve on hot outlet to prevent any mishaps in area. Disconnected flue and attached hose to drain water heater of its contents. Made customer aware he will only be billed for my time today and valve installation. HVAC technician is scheduled to come onsite today and he will set empty water heater outside pool house under awning. Thank you for choosing Vito!

I arrived at my customer home for a two systems heat maintenance and a humidifier not working properly outdoor temperature is 45 degrees at this time customer like his/her thermostat set between 62 and 70 degrees in the home I adjusted both thermostat five degrees above the room temperature in heat mode and humidity stat from 35% to 45% customer provided all air filters I check all amps and components indoor. I advise customer to run attic system fan continuously when heat rising and becomes too uncomfortable both systems working properly at this point.

I added 1x Aerus air scrubber to the air handler upstairs in the attic. I wired up the air scrubber 24v and tested it out and worked properly. After installing air scrubber I went to the outdoor unit put my gauges on heat pump. Low side 45psi High side 295psi. The liquid line was getting frozen. This unit holds 7lbs of R-410A. I added the first pound of refrigerant and pressures increased. I let it run for 15 minutes so pressures can adjust. I added an additional pound of 410a and pressures held and I checked liquid line temperature and suction line temperature and found okay. Outdoor temperature and discharge temperature okay. liquid line was no longer freezing up. I took temperature rise and found within! manufacturer recommended. I set the thermostat to 70 Indoor temperature was 66 Before I left the thermostat did get satisfied at 70 All seems okay for now. I recommend coming back out here in 14 days for follow up on pressures. Moving forward if there's any issues or concerns please

4" CI Pipe Replacement: Arrived on site and met contact at the loading dock he took us upstairs to the security office to get checked in and took us to the mail room where the work was to be performed. when we got to the room we took out the ceiling tiles and disconnected the pipe from the bands. when we took off the bands and tried bringing the pipe down there was a check valve attached to the pipe that was supporting to so we had to carefully remove it as to not have the whole pipe fall. after we took the pipe out of the ceiling we measured it and cut a new piece. after the new piece was cut we carefully raised it into the ceiling through a lot of wires and pipes and reconnected it to the existing line. We tightened up all th connection to make sure there were no leaks and cleaned up our work area and showed the manager on site what we had done and the pipe that was cracked. out back all the ceiling tiles and put our tools away. Thank you for choosing vito

Examined area of concern by customer. Kitchen sink is backed up on both sides. Both sides have disposal units. Gave customer investment option with discount applied. Made customer aware drainline is leaking undersink due to a cracked trap nut. Removed tee and trap and ran drain cables for approximately 35ft. Pulled cables back and began reassembling drainline undersink. There are additional leaks undersink from tee. Tophat washer is embedded inside tee. Removed washer. Went to truck to acquire materials to rebuild. Taped threads and set tophat washer. Secured both sides and secured trap. Ran water in sink to test for flow restoration and drain backed up. Removed waste from sink and removed trap undersink. Ran total of 52.5ft of drain cables to open drainline and restore flow in area. Utilized restroom on backside of kitchen and toilet is clogged. When flushed, toilet filled and emptied immediately, indicating blockage may have been in branchline after kitchen taps into line. Made custo

arrived on site to repipe water line and remove saddle valve pior to my arrival customer already has the water shut off and drained the house already and started by cutting pipe and let water drain in small bucket and cut out pipe with pin hole and tee then started dry fitting once dry fitted marked and pressed pipe in placed. then moved on to the saddle valve disconnected 1/4 pipe going to the saddle valve and removed old saddle valve once off used 3/4 x 3/4 x 1/2 press tee and marked make up and cut section out and set in placed then pressed once pressed pressed In place new 1/4 turn shut off valve and tighten 1/4 connection and turned water back on and tested for leaks as of ticket completion no leaks were found cleaned up work area and all work related materials thank you for choosing Vito. note: 40 day warranty on repipe

Water Heater Leaking From Bottom: arrived on site for a leaking heater customer showed me area of concern and heater we installed back in 2020 and saw water running along pipe and saw a small pinhole leak tested house pressure is at 100psi which is really high and tested water quality and no chlorine in the water. gave customer investment options brie a repipe,saddle vlave replacement, 1" prv and a scale Media tank customer with the repipe and replacing the saddle vlave and joined our vito vip plan customer will like for me to come back tomorrow and do work since he has guest over soon said we will call him once we know what time I'll be back thank you for choosing Vito.

Emergency Heat Won't Turn Off: I arrived at my customer for blower fan motor running is high fan I did a full system check and find the installation on the service door blocking air flow I taped the installation down check all amps and components system working properly at this time

Leaking Pipe Near Pool Area: Pipe ruptured in utility room of Pool house and has caused damages to pool house and area. HVAC system is currently inoperable. Water Heater is inoperable. Breaker Box is filled with water and possibly hazardous. Removed drain pan plug under water heater. Initially pilot lit and burner engaged. Flames extinguished in minimal time. After area dries out, water heater may be operational. Can return and assess, if needed. Gave customer tentative investment option to replace compromised section of copper piping in area. Customer agreed. Attempted additional times to light water heater to no avail. Cut out compromised section of piping and left in area for insurance company to view. Customer has contacted Mitigation and electrical services. Secured new section of copper piping in area. No further ruptures located in area at this time. Thank you for choosing Vito!

Today, I arrived on site to address a no heat issue with the furnace located in the basement. Furnace is 40 years old. The primary issue preventing heating was a dirty filter. Recommended cleaning of the burner compartment to ensure optimal performance. Blower wheel and housing require cleaning due to significant buildup on fan blades. Area around the gas valve was found to be cluttered with debris. Gas valve is currently hot and may be at risk of failure soon. The system is heating properly at this time. Suggested replacement of the filter with size 16x25x1. All 1-inch filters should be replaced every 30-45 days for best results. owner will call and pay via portal. $120 diagnostic fee $150 non specific.

New Hot Water Heater Installation: Arrived on site. Took pressure reading of home water (60PSI). Shut off water to water heater and drained. Shut off gas line and disassembled gas line in front of and connecting to water heater. Disconnected vent pipe. Installed support straps for hot and cold water pipes. After water heater completed draining, cut out existing water heater and removed from work site. Water continued drain pouring from hot water system. Shut off water to home. Set new water heater in place. Preassembled piping for new water shut off before removing old valve and pressing new valve in place. Installed mounting bracket, pumped expansion tank to 60 psi, and mounted new expansion tank. Piped in gas line and turned on gas; checking for gas leaks. Piped in water lines including new mixing valve and expansion tank. Connected flue vent and reinstalled supporting straps at new elevation. Turned on water to home and checked for leaks. Found no leaks. Lit pilot. Set gas cont

Boiler Is Not Keeping Up With Cold Temperature: I arrived at my customer home for gas furnace not working I did a full system check and found battery corroded in thermostat sending negative signal to control board gas furnace and lockout mode I reset all power and removed battery from thermostat control board inducer fan Motor run when call for ignition no power coming from control board I recommend a replacement of main control board and thermostat or replaced gas furnace due to age and out of warranty need to check operation of gas furnace and do a combustion test system need to be in operation mood to know what else is wrong with it system not working at this time

arrived on site for a plumbing inspection started by flushing water heater while flushing inspected all plumbing in the house house pressure is at 80psi which is high by code anything above 70psi is called excessive water pressure ntifie expansion tank was leaning and expansion tank is full and bladder has been ruptured heater is a 15 year old 75gallon gas heater. found no other issues in the house as it today visit explained to customer my findings about the heater and also explained if we were to install a new heater we would have to bring the heater up to code and we have to pump up the expansion to match the house pressure but if there's no prv we will have the same issue with a bad expansion tank gave investment options to customer and said he will talk it over with wife thank you for choosing Vito.