Washington, D.C.

Arrived. Found system low on charge. Added 2 lbs with leak seal to get system cooling. Need to make return visit to check for leak with light within 45 days to make repairs. System on and cooling.

I arrived at my customer home for the upstairs system not working properly I did a full system check and find all wires needed to be tightened I tightened all wires check all amps and components indoor and outdoor rheem system working properly at this time.

Water Heater temperature not heating, need to order new Lp vale and come back to install plumbing parts

Arrived onsite, customer showed me upstairs toilet with cracked seat. Also toilet is not securely fastened to floor. Biggest issue is hairline crack on front of part of bowl. Will get back to customer about replacement. Customer also requests technician with more knowledge about these toilets to come back.

I arrived at my customer home for ac system not working I did a full system check and find no power to the indoor system I reset all power check all amps AC system working at this time.

For this job I did a thermostat service check thermostat just needed 5 min. Thermostat called for 24 v to pull contactor and contactor has 240 v and indoor blower wheel is running as well. Customer paid with coupon dropping price to $102.00

Air Conditioner Not Working: Checked rooftop AC found bad condenser motor 208/230 volts 1/10 HP , CARRIER MODEL NUMBER 38TKB036-331 SERIAL NUMBER 1603E259161

Upstairs tub is running constantly cold water. System is aged, but reparable. Gave customer investment option to repair and customer approved. Removed handle and escutcheon and rebuilt cold side stem. Repressured water supply and tested for proper functionality. There are no further malfunctions in area. In kitchen, inspected 300-DST faucet and located gasket blocking hot water supply. Removed gasket and hot water pressure increased slightly but not fully. Customer will address this upon return from travel. Thank you for choosing Vito!

Spot on bedroom ceiling in 2nd floor bedroom. Above is 3rd floor bathroom. Documented ceiling stain. In 3rd floor bathroom, sink drain was rebuilt by prior company and is not leaking. Ran water through sink and tub simultaneously to recreate leak. Directly above 2nd floor stain is radiator and customer states he first seen stain was 3-4 months ago. During this time, heat was in usage. Made customer aware I will forward concerns to our HVAC Department and they will assess required repairs. There will be no charge today and HVAC will be scheduled to come onsite. Thank you for choosing Vito!

With this option, we will address top floor bathroom concerns by restoring flow in sink, increasing water pressure in shower and tightening tub handle. Will involve Comfort Advisor to address replacing tub and properly supporting it: Lower level toilet has no current malfunctions. Flushed toilet numerous times and toilet is fully operational. In top floor bedroom bathroom, removed stopper and cleaned pop-up assembly. Was full of drain gunk coagulated immediately in drain. In tub area, tightened Moen Posi-temp handle adapter and resecured handle to inner adapter. Shower has low pressure. Removed showerhead and removed flow restrictor. Shower has great pressure now. Documented. Will request Comfort Advisor to propose replacement of tub due to instability of existing tub. There are no further concerns in home at this time. Thank you for choosing Vito!

Master bedroom bathroom sink is clogged. Spoke to customer regarding situation and customer made me aware he has tried cleaning pop-up assembly with tool and it couldn't reach clog. He also used liquid drain cleaner within past week. Advised against liquid drain cleaner and gave customer investment option to restore flow in area today. Customer accepted. In main floor powder room, toilet plunger style flapper is deteriorated and requires replacement. Gave customer investment option to repair toilet. Customer states he will DIY toilet. Went to truck and acquired equipment for today's repair. Removed stopper and ran drain cables down through trap for approximately 15ft and restored flow in area. Removed mound of hair and disposed. Documented flow restoration and cleaned area thoroughly. Thank you for choosing Vito!

2 water heater need to be replace, one blower, one pressure switch, also another e-pressure switch need to be replaced

NO AC CALL: Upon arrival the client advised me that he had no heat and the temperature at the thermostat was 80 degrees and it has ""thermal lockout in low stage"". I called for fan and the fan kicked on. I called for AC and went down to the furnace that's located in the basement. I checked for any safety to make sure none had trippep. I checked all wiring inside to make sure there weren't any loose or touching connections. I went to the outdoor unit and I saw the fan spinning but I didnt hear the compressor compressing. I touched refrigerant lines and nothing wa being moved. I checked all wiring and connections outside and found okay. I checked the 40/5 MFD capacitor and found it had gone bad. I replaced the capacitor and the unit kicked on. I let it run for about 30 minutes and temperatures looked off. I noticed outdoor condenser coil was clogged and in need of a chemical cleaning. Since the capacitor has gone out that means that there is a possibility that the contactor might be t

NO AC CALL: Upon arrival the client advised me that he had no heat and the temperature at the thermostat was 80 degrees and it has ""thermal lockout in low stage"". I called for fan and the fan kicked on. I called for AC and went down to the furnace that's located in the basement. I checked for any safety to make sure none had trippep. I checked all wiring inside to make sure there weren't any loose or touching connections. I went to the outdoor unit and I saw the fan spinning but I didnt hear the compressor compressing. I touched refrigerant lines and nothing wa being moved. I checked all wiring and connections outside and found okay. I checked the 40/5 MFD capacitor and found it had gone bad. I replaced the capacitor and the unit kicked on. I let it run for about 30 minutes and temperatures looked off. I noticed outdoor condenser coil was clogged and in need of a chemical cleaning. Since the capacitor has gone out that means that there is a possibility that the contactor might be t

AC MAINTENANCE ON TWO UNITS. #1 Carrier furnace ac from 2014 I checked both air filters and replaced them with ones costumer provided. I checked the indoor blower wheel motor housing for any obstructions and found none. I checked the 15mfd capacitor on the blower and found okay. I checked blower amps and found within spec. I checked the evaporator coil and found clean however near the coil and on the insulation I noticed a visible fungal outbreak that is cultivating within the unit and circulating back into the air. I checked the condensate trap and flushed it down with a gallon of water and added condensate tablets to ensure proper drainage. I checked all other limits and safety’s and all wiring and connections found okay. I checked my temperatures and I was only getting a 15 degree split which is low. I proceeded to check the outdoor unit coil and hosed it down with water for the client. I checked outdoor temperature, discharge temperature, suction line temperature and liquid line

Arrived onsite, customers toilet not filling back up after tripping lever. Customer informed me toilet is only 2 years old. Adjusted fill valve and flushed toilet multiple times to check for proper operation.

AC maintenance on one straight ac air handler unit. Upon arrival the client advised me hear wasn’t working properly. I called for fan and the fan kicked on. I called for ac and outdoor unit never kicked on. I checked all safety’s to make sure none was tripped. I went to the outdoor unit and noticed thermostat wires going outside were cut off. I repaired the thermostat wire and the unit came on. I tested unit. I went to the air handler on the top floor. I checked the filter and replaced it with one that the client provided. I checked indoor blower motor for any obstructions and noticed none. I did notice that the variable speed motor is exposed to any high voltage power surges due to it not containing a surge protector. I checked the evaporator coil and found clean and okay. I checked condensate line trap and ez trap and flushed it down with a gallon of water and I added condensate tablets. I checked all other wiring and safety’s and all wiring and connections found okay. I took tempe

Checked systems operation Amps PSI temp All checks good

Conducted comprehensive preventive maintenance on the air conditioning system to ensure proper cooling performance, energy efficiency, and system reliability. The following tasks were completed: • Air Handler & Furnace Inspection: Checked overall condition of air handler and furnace components. Verified proper blower motor operation and inspected blower wheel for dust accumulation. Cleaned as necessary. • Filter Replacement: Removed and replaced existing air filters with new, manufacturer-recommended filters to maintain proper airflow and indoor air quality. • Thermostat Calibration & Function Test: Verified thermostat accuracy and calibration. Tested system response to thermostat settings to ensure correct operation in cooling mode. • Electrical System Check: Inspected electrical components, including contactors, relays, capacitors, and wiring connections. Verified secure connections and checked for signs of wear, overheating. Confirmed refrigerant charge is within manufacturer s

Arrived for cooling maintenance. Checked over system. System cooling properly. Subcool is off so cleaned coil with water. Checked for gas leaks. Filter has been replaced by owner. After cleaning. Frame making a rattling noise. Tried to resolve rattling noise with no resolve. Overall system is operating. System has a rattling noise

Arrived to inspect Navien. Controle board has a communication error but does not stop system operations. Inform owner to wait till summer is about to end. If error return let's replace the ctrl board to ensure boiler operation is good. Hot water is good at this time

SCOPE OF WORK: Scope of work is to replace the existing indoor Unico coil module and outdoor heat pump unit located on the roof of the home. Disconnection and removal of the existing Unico evaporator coil module, the outdoor heat pump unit, related parts and debris to the installation and haul away for disposal. Install a new Unico coil module for heat pump usage, a new outdoor heat pump unit and all provide all necessary parts, supplies and materials to complete the installation. NOTES: The existing Unico blower module will be reused to work with the new Unico coil module. Clear access to the home and equipment must be provided the day of the scheduled work. All work to be performed during normal working hours (M-F) 7AM to 5PM excluding holidays Requests for additional work or items requested will result in an authorized change order and additional costs. A crane will be required and necessary to remove the old unit from the roof and to place the new outdoor unit on the roof.

VITO VIP Membership 2025-2026 Membership Details Type of Contract: Combo Number of Systems Covered: 1 system Start Date: 04/29/2025 Expiration Date: 04/28/2026 What’s Included in the VIP Membership: ✔️ Two Annual Maintenance Visits • One Cooling Maintenance (Spring/Summer) • One Heating Maintenance (Fall/Winter) ✔️ Annual Plumbing Inspection • Inspect water heater, check for visible leaks, test emergency shut-off valves, inspect sump pump (if present), and evaluate overall system health. ✔️ Priority Scheduling • Jump to the front of the line for emergency service calls ✔️ 15% Discount on Repairs and Parts • Applies to most HVAC, plumbing, and electrical services or repairs. ✔️ No Dispatch Fees for Covered Calls • During business hours ✔️ System Performance Reports After Each Visit • Documented check of all major components ✔️ Exclusive Member Promotions & Discounts

Customer concerned about rattling noise in disposal unit. Heard noise and felt inside disposal unit and removed small screw. Customer believes hose Bibb is leaking under sink. Hose Bibb valve is under sink, piping runs down and outside under deck to Bibb. Leak is producing from aged Hansgrohe faucet. Gave customer options ranging from contacting manufacturer and acquiring new hose and installing, up to installing new faucet. Went to truck and acquired kitchen faucet in truck stock currently, a high end Wolverine Brass Spring loaded pull down kitchen faucet. Also grabbed Gerber catalog to go through further options with customer. Customer is pleased with Wolverine Brass faucet and would like it installed today. Customer signed approval. Existing faucet was very difficult to remove due to mounting nut being fused to faucet. Applied many methods and cannot remove faucet. Went to truck and acquired power tools. Used bandsaw to chop up existing faucet and chipped away at lip to remove fully

Arrived onsite, landlord/tenant situation w/ landlord not onsite. Tenant Sarah showed me leaking 1.25"" chrome p-trap in upstairs bathroom closest to stairs. Diagnosed issue by viewing rotted out metal on the bottom of the U-bend part of trap. Phoned landlord Andrea, explained problem, and offered 2 options. Andrea opted to go with option #1 which would be just the p-trap replacement. Advised him that because the pipe nipple going into the wall is steel, it may break in the process and I may have to cut open wall and replace that pipe as well. Customer told me he understood. Removed items from underneath bathroom sink. Disconnected existing p-trap and replaced with Fernco trap. Tightened hose clamps and ran faucet to check for leaks and proper drainage. Placed items and furniture back underneath sink. Cleaned up and removed all job related debris. Please disregard member price in itemized invoice. Member price is $560. Attempted to call Andrea upon job completion to collect payment but